Operations Manager

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Manager within PNC's Midland organization, you will be based within the PNC Midland footprint. Ideal candidate will have: Managerial experience Servicing experience Insurance experience Quality control skills Escalations skills Problem solving skills Critical thinking skills Ability to work in a fast paced environment PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Executes operating plan and communicates strategic direction to operations team. Responsible for one or more functions across one or more sites. Manages supervisors and/or individual contributors. Manages and is responsible for achieving desired business results. Acts as a point of escalation and resolves exceptions. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Partners internally to resolve escalations and provide guidance. Interacts with external customers and/or third parties in completing transactions or resolving escalated issues. Provides coaching and development to team members. Leads staff meetings, communicates the strategic direction and translates into tactical operating plans. Provides consultation and advice to service partners and customers. Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects. Develops and/or approves standard operating procedures as appropriate. Recommends policy improvements. Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation and business resiliency activities. Verifies completeness and accuracy of procedures. Employee Expectations Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values – Role models our values with transparency and courage. Enable Change – Takes action to drive change and innovation that will transform our business. Achieve Results – Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Preferred Skills: Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP) Competencies, Decision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Solving, Process Management, Standard Operating Procedures. Work Experience: Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Benefits Medical/prescription drug coverage (with a Health Savings Account feature). Dental and vision options. Employee and spouse/child life insurance. Short and long-term disability protection. 401(k) with PNC match, pension and stock purchase plans. Dependent care reimbursement account. Back-up child/elder care. Adoption, surrogacy, and doula reimbursement. Educational assistance, including select programs fully paid. A robust wellness program with financial incentives. Maternity and/or parental leave. Up to 11 paid holidays each year. 9 occasional absence days each year, unless otherwise required by law. Between 15 to 25 vacation days each year, depending on career level and years of service. Visit pncthrive.com for more details about benefits. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr