Manager, Learning & Development

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JOB FUNCTION / SUMMARY:

The Manager, Learning and Development leads the design, implementation, and continuous improvement of training programs aligned to business strategy. This role oversees a team responsible for delivering instructor-led and blended learning experiences across the enterprise, ensuring a consistent, high-quality associate experience. The manager consults with business leaders to address performance needs, supports enterprise initiatives, and fosters a culture of continuous learning that advances organizational effectiveness and talent development.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Leads the execution of the enterprise learning strategy, ensuring alignment to organizational goals and the evolving needs of the business.
• Establishes and maintains processes and standards that ensure a consistent learning experience regardless of subject, format, instructor, or geography.
• Oversees the development, delivery, and continuous improvement of training programs, including required regulatory content and strategic business initiatives.
• Sets clear goals and expectations for the L&D team, monitors progress, and ensures resources, tools, and timelines support effective execution.
• Reviews existing training and identifies opportunities to enhance engagement, learning outcomes, retention, and alignment to strategic priorities.
• Partners with internal stakeholders to diagnose performance issues, identify learning needs, and consult on appropriate development solutions.
• Maintains the master training calendar and coordinates across departments to minimize disruption to associate productivity while maximizing learning impact.
• Oversees external learning partnerships, vendor relationships, and infrastructure (e.g., training labs) to ensure access to effective learning tools and technologies.
• Stays abreast of trends in learning and development, including instructional design, technology, and adult learning theory, to innovate and modernize approaches.
• Promotes a learning culture by advocating for continuous development, measuring effectiveness, and driving improvements based on data and feedback.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

• Bachelor's degree in Business, Human Resources, Human Capital Development, or related field; or equivalent combination of education and experience.
• 7+ years of progressive experience in Learning & Development, including at least 5 years managing teams and overseeing enterprise training delivery.
• Demonstrated expertise in adult learning theory, instructional design, program evaluation, and resource/project management.
• Proven ability to identify training needs, develop solutions, and consult with senior leaders to align learning strategy with business goals.
• Strong interpersonal, coaching, and facilitation skills; able to communicate complex ideas clearly and persuasively to diverse stakeholders.
• Highly organized, results-driven, and capable of managing multiple priorities in a fast-paced, evolving environment.
• Proficiency in Microsoft Office Suite and learning technologies (LMS, virtual learning tools, etc.).

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to operate related equipment to perform the essential job functions.
• Ability to read and interpret a document if required to perform the essential job functions.
• Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.