Associate Systems Administrator

GENERAL PURPOSE

As an experienced Associate Systems Administrator, this position will be responsible for administering, monitoring and supporting the hardware platforms, operating systems, and their related products and technologies. This position will be working to improve distribution center operations by participating in support and integration activities in support of Ross’ distribution and transportation systems. As a member of a team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes and guidelines.

ESSENTIAL FUNCTIONS

• Design, install, maintain, configure, secure and support hardware platforms, operating systems, wired/wireless network components, and related products and technologies. 
• Develop and deliver timely solutions to problems that enable the IT organization to move forward quickly, while ensuring that high quality of workmanship is exhibited during all phases of delivery.
• Plan and execute performance baselines, monitoring, tuning, and capacity planning, including diagnosing and resolving performance issues.
• Take on new roles and responsibilities as assigned, or as business needs require.
• Provide appropriate documentation and knowledge transfer to all individuals or organizations that are supported.
• Perform hardware/software configuration and release management. 
• Utilize productivity tools to proactively manage workload - includes time, project, and priority management as part of normal everyday work.
• Utilize SDLC processes to develop, present and track project activity, inclusive of presentations to technical and management layer associates.
• Develop and deliver timely solutions to problems that enable the IT organization to move forward quickly, while ensuring that high quality of workmanship is exhibited during all phases of delivery.
• Detailed understanding and ability to design structured cabling systems utilized in the DC inclusive of CAT5, Cat 6/6E, Single and Multi-Mode fiber Optics, IDF/MDF’s, switches and cross connection methodologies.
• Comprehensive understanding and ability to troubleshoot hardware/software issues on WCS platforms (examples: Dematic conveyance, Inteligrated / Crisplant Tilt Tray, GOH, PTL/PTV, Ticketing).
• Comprehensive understanding and ability to troubleshoot hardware/software on the following deployed components: RF devices, ticketing systems, label platforms, time keeping, backup environments and voice systems.

ESSENTIAL FUNCTIONS (cont.)

COMPETENCIES

Building Effective Teams

Developing Talent

Collaboration

Leading by Example

Communicates Effectively

Ensures Accountability & Execution

Manages Conflict

Business Acumen

Plans, Aligns & Prioritizes

Organizational Agility

Customer Focus

Dealing with Ambiguity

Integrity & Trust

Time Management

Problem Solving

Listening

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• At least 2-4 years of experience supporting retail systems, with at least 1 of those years in a complex heterogeneous computing environment supporting supply chain distribution systems.
• Solid understanding of retail dynamics within a complex, highly integrated environment.
• Solid understanding of supply chain technology and warehouse control systems within a complex, highly integrated environment.
• Experience with Distribution Center / Warehouse management systems.
• Very technically competent and working experience with: o Networking topologies and wireless computing infrastructure o Maintaining network systems and services including servers, routers, switches, firewall, VPN, VoIP, and other IP devices o UNIX and Windows operating systems o Internet / Intranet technologies o Data Center design / optimization and environmental support components

Preferred Qualifications:

• 2+ years of experience with backup technologies, high-end storage solutions (Hitachi SAN preferable), SCCM System Management and Event Management tool or related technology
• Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.
• Experience with IT processes such as System Management, Patch Management, Change Management, Configuration Management, Release Management, Problem Management, Business Continuity Planning, Customer Service and Vendor Relationship Management.
• Experience defining and delivering effective methodologies and process to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals, or organizations.
• Strong analytical, problem solving, root cause analysis and troubleshooting skills.

EDUCATION / CERTIFICATIONS

• Undergraduate degree or equivalent work experience.

PHYSICAL REQUIREMENTS

Job requires ability to work in an office environment, primarily on a computer

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc

Consistent timeliness and regular attendance

Vision requirements: Ability to see information in print and/or electronically

Requires ability to frequently walk throughout distribution centers (approx. 2 million square feet in size) to observe and support users

Requires ability to ascend/descend stairs

Requires frequent standing and walking for lengthy periods of time

Requires ability to hear\communicate in a noisy environment

Occasional Requirements: Job occasionally requires bending, kneeling, reaching, and lifting boxes up to 50 pounds

This role requires full-time in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback

SUPERVISORY RESPONSIBILITIES

N/A