Medical Assistant

Job Description

Job Description

ORGANIZATION INFORMATION:
Established in 1984, Equitas Health is a regional not-for-profit community-based healthcare system and federally qualified community health center look-alike. Its expanded mission has made it one of the nation’s largest HIV/AIDS, lesbian, gay, bisexual, transgender, and queer/questioning (LGBTQ) healthcare organizations. With 17 offices in 11 cities, it serves more than 67,000 individuals in Ohio, Kentucky, and West Virginia each year through its diverse healthcare and social service delivery system focused around: primary and specialized medical care, retail pharmacy, dental, behavioral health, HIV/STI prevention, advocacy, and community health initiatives.  

POSITION SUMMARY:  
The Medical Assistant supports the clinical team by completing clinical and administrative tasks related to patient care at the direction of the nurse (RN/LPN) or provider (MD/DO/NP/PA/Psych/Clinical Pharmacist).      

Hourly Pay Range:

Medical Assistant I: $21.00/hour

Medical Assistant II: $23.00/hour

Medical Assistant III: $24.00/hour

ESSENTIAL JOB FUNCTIONS:
Essential functions of the job include, but are not limited to, traveling, driving or having reliable transportation; written communication; utilizing a computer for typing and patient care; attending meetings.

MAJOR AREAS OF RESPONSIBILITIES:

• Room patients, obtain vitals, and update basic health information in electronic health record (EHR).
• Review and complete daily tasks such as answering phones, completing prior authorizations, and handling medical records requests as requested by Leadership.
• Administer injections (intramuscular, subcutaneous, or intradermal) as ordered and log all medications administered in appropriate logs and trackers.
• Prepare exam rooms for patient visits by sterilizing and cleaning surfaces, and restocking supplies.
• Assist provider with procedures as indicated.
• Document all care provided and interactions with patients in the EHR.
• Process patient referrals for specialty care and follow-up, as needed, to ensure quality specialty care was provided.
• Provide follow up phone calls to clients or other professionals as needed.
• Adhere to the Equitas Health Care Corporate Compliance Standards of Conduct and all related policies and procedures.
• Participate in other agency meetings as requested by Leadership.
• Demonstrate unconditional positive regard to clients and conduct all aspects of job responsibilities with a focus on exceptional customer service.
• Contribute to a positive work environment by demonstrating unconditional positive regard to all Equitas Health employees, interns, etc. with an understanding, awareness, and respect for diversity.
• Conduct special projects and perform any other related duties as assigned by Leadership
• Anticipate the customers’ needs and take proactive steps to meet those needs by listening and taking responsibility within scope to ensure issues are resolved.
• Assure a clean, orderly, and functional work environment
• Is an effective team member who is flexible, cooperative, and willing to assist others
• Manage difficult or conflict situations constructively and seek appropriate assistance
• Act as a resource and mentor to new employees, students, and other team members
• Actively participate in departmental professional development activities
• Other duties as assigned

EDUCATION/LICENSURE:

MA Level 1

Education and Experience: High School Diploma or equivalent along with at least one of the following:

• A diploma from a Medical Assistant Program OR
• Minimum of 1 year of medical assisting or related healthcare experience OR
• Military Medic training OR
• EMT-P (Paramedic) training OR
• Equivalent of 1 year combined relevant medical assisting experience and education

Required Certification: Basic Life Support AHA (American Heart Association) or ARC (American Red Cross). Certification is expected to be maintained.

MA Level 2

• Must have completed and maintained all requirements for MA 1.
• 2-3 years of medical assisting experience.

MA Level 3

• Must have completed and maintained all requirements for MA 1and 2.
• 3 or more years of medical assisting experience.

KNOWLEDGE, Skills, Abilities and other Qualifications :

• Work in electronic health records required. Epic experience preferred.
• Ability to work Saturdays.
• Excellent interpersonal, organizational, and customer service skills required
• Exemplary written and verbal communication skills.
• Must have sensitivity to, interest in and competence in cultural differences, HIV/AIDS, minority health, Gender Affirming Care, sexual practices, chemical dependency and a demonstrated competence in working with persons of color, and gay/lesbian/bisexual/transgender community. 
• Proficiency in all Microsoft Office applications and other computer applications required.

• Reliable transportation, driver’s license and proof of auto insurance required.

OTHER INFORMATION:

Background and reference checks will be conducted. In accordance with Equitas Health’s Drug-Free Workplace Policy, pre-employment drug testing will be administered.  Hours may vary, including working some evenings and weekends based on workload.  Individuals are not considered applicants until they have been asked to visit for an interview and at that time complete an application for employment.  Completing the application does not guarantee employment. EOE/AA