Customer Service Representative - State Farm Agent Team Member

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Benefits:

• WFH Opportunities after 6 months
• Simple IRA
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY: Our agency is built on a strong foundation of experience, dedication, and a commitment to exceptional service. As a fourth-generation State Farm Agent with 17 years in the business, I take pride in leading a team that values both professional growth and personal well-being. Our Evanston office is home to four talented team members, and we offer competitive benefits, including health, dental, vision, and a Simple IRA.

We believe in setting our team up for success, providing thorough training, and creating an environment where hard work is recognized and rewarded. After six months of training, we offer the flexibility to work from home 1-2 times per week. With a background in Marketing and a minor in Spanish from Miami University in Oxford, Ohio, I understand the importance of communication, collaboration, and continuous learning. If you're looking for a supportive team where you can grow and make an impact, we'd love to connect with you!

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with John Tyler Carlson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Compensation: $40,000.00 - $50,000.00 per year


Do you want to work with someone who will help you achieve YOUR goals?

We want to work alongside those who are equally committed to excellence and personal achievement.
About Our Agency

• I have been a State Farm agent since 2008.
• I am a fourth generation State Farm agent.
• I am a proud graduate of Miami University (Ohio).
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, National Quality Award, Silver Scroll, and Bronze Tablet
• Additional languages spoken: Spanish and Polish

If you want a career, not a job, then we encourage you to apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.