Assistant General Manager

Assistant General Manager

Established in 1960, Paradies Lagardere is an Atlanta-based family-owned business operating over 950 stores in 100+ airports throughout the United States and Canada and has been recognized by World Airport Revenue News, the airport industry's leading publication, as the "Best Airport Retailer" for 25 consecutive years. With extensive experience in operating both local and national brands, including CNBC, PGA TOUR, Brooks Brothers, Brighton Collectibles, and Harley Davidson, Pandora, Spanx, etc. Paradies Lagardere operates in more airports than any other retail concessionaire.

The ideal candidate will have retail and sales experience and a desire to join an exciting, energetic and trend setting airport concessionaire. This role drives the company's key performance metrics by delivering an exceptional customer store experience through the associates they manage.

Essential Duties and Responsibilities

• Promptly resolve all customer service and associate issues in accordance with our Core Values
• Exceed First Class Service standards and behavior with every customer, business partners and peers
• Treat customers and peers in accordance with the core values of the company
• Ensure store merchandising standards are consistently executed per the company guidelines
• Partner with the General Manager to ensure consistent implementation of the organizational policies and goals set forth by the company, while holding the team accountable to such standards
• Influence and make recommendations to help achieve performance objectives in the areas of sales, expenses, inventory control, and payroll while monitoring overall P&L results and formulating action plans as needed
• Train, motivate, and develop a professional team that possesses the ability to achieve sales goals while adhering to company performance metrics, implementing promotional programs, and coordinating special events
• Build strong business relationships with airport management, brand partners, and the Support Center Team through the use of clear, consistent communication
• Monitor and address performance issues in a timely manner while providing on-going coaching and counseling
• Perform all basic human resource functions including interviewing, succession planning, training, scheduling, and performance reviews

Job Qualifications

• Bachelor's degree and high school diploma or equivalency required
• Minimum three (3) years of leadership in merchandising, the service industry and/or operations environment
• Ability to work flexible shifts in a 7/365 day team oriented environment; occasional travel as business dictates
• Exceptional customer service skills and an ability to communicate effectively using the English language
• Self-starter able to prioritize numerous tasks and adapt to unexpected situations simultaneously
• Proficiency required in reading, writing, mathematics, cash handling/ reporting
• Proficiency required in Microsoft Office
• Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable Department of Transportation requirements
• Standing for long periods of time and the ability to work in environments with varying temperatures
• Ability to lift a minimum of 40 lbs., perform essential job functions such as standing for extended periods, bending, reaching, climbing a ladder, and walking long distances
• Retail stores, warehouses, or office environments
• Occasional travel may be required based on the needs of the business

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.