Special Services Team Lead - WI

Job Title

Location: On-site in Madison, WI

Position Contingent Upon Award of Contract

Summary: Assist the Supervisor in the operation in accordance with policies and procedures. Ensure smooth operation during shift.

Essential Functions:

• Monitor the operation in accordance with policies and procedures.
• Train and coach members.
• Responsible for shift schedule to include, workstation assignments/rotations.
• Coordinate production startups, shutdowns, and changeovers.
• Schedule and conduct shift meetings.
• Responsible to meet shift goals.
• Responsible for quality control. Make adjustments as necessary during the shift to maintain compliance with specifications.
• Operate within standard operating procedures (SOPs).
• Handle escalated calls with members and provide resolution.
• Communicate with Supervisor
• Ensure a clean and safe work area
• Complete shift paperwork
• Assist in the assigned department as necessary
• Other duties as assigned.

Qualifications Required:

• Basic reading, writing, and arithmetic skills are required.
• Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm.
• Work requires a willingness to work a flexible schedule.

Minimum Required Education:

• High school diploma or equivalent.