Automotive Service Advisor - Group 1 Automotive

Job Description

Job Description

Overview

Automotive Service Advisor 

 

We are seeking a motivated, customer-focused Automotive Service Advisor to join our growing service team.

As the face of our service department, you'll play a critical role in delivering an exceptional ownership experience for our luxury vehicle customers. If you thrive in a fast-paced environment, enjoy building relationships, and are driven by performance and customer satisfaction, we want to hear from you. This is more than a job—it's an opportunity to build a rewarding career with an industry leader that invests in your professional development and success.

Why Join Group 1 Automotive?

At Group 1 Automotive, we believe our people are our greatest asset. That's why we provide industry-leading training, career advancement opportunities, and a comprehensive benefits package.

We Offer:

• Performance-Based Compensation
• Career growth opportunities within a Fortune 250 automotive retailer
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Supportive team environment with leadership committed to your success

Responsibilities

• Deliver a premium customer experience from vehicle check-in through service completion
• Schedule, confirm, and prepare customer appointments to ensure a seamless service visit
• Greet customers warmly and professionally, creating a welcoming first impression
• Conduct vehicle walk-arounds and identify customer concerns and maintenance needs
• Review technician inspections and present service recommendations with transparency and confidence
• Prepare detailed repair orders, including accurate cost and completion time estimates
• Communicate effectively with technicians, parts personnel, and customers to ensure timely repairs
• Provide proactive updates throughout the service process and follow up after service completion
• Build lasting customer relationships that drive loyalty and repeat business
• Stay current on Jaguar Land Rover products, maintenance schedules, warranties, and service offerings

Qualifications

• High School Diploma or equivalent
• Exceptional customer service and relationship-building skills
• Strong communication, presentation, and interpersonal abilities
• Proven ability to meet performance goals and thrive in a results-driven environment
• Ability to multitask and stay organized in a fast-paced setting
• Professional appearance and positive attitude
• Valid driver's license with an acceptable driving record

Join a Team That Invests in Your Future

If you're ready to elevate your career with a prestigious luxury brand and a company known for developing top automotive professionals, apply today and discover why Group 1 Automotive is one of the most respected names in the industry.