Clinical Scheduling Assistant - Gulfton

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Legacy Gulfton Dashwood - 5420 Dashwood Dr. Houston, TX 77081

Clinical Scheduling Assistant - Gulfton (Job Overview)

Schedule: Monday-Friday (8AM-5PM)

As a Bilingual Clinical Scheduling Assistant at Legacy Community Health, you’ll play an important part in helping patients receive timely, coordinated care. By monitoring provider schedules, following consistent scheduling guidelines, and supporting real-time clinic flow through Legacy’s electronic health record system (EHRS), you’ll help connect people with the care they need.

This is a people-centered opportunity where your communication, organization, and problem‑solving skills will make a meaningful difference. You’ll work alongside providers, clinical teams, front desk staff, Contact Center colleagues, patients, and other care partners to create a welcoming and efficient experience for everyone.

Why This Role Matters

• Make a meaningful difference by helping patients receive timely access to care.
• Support providers and clinical teams by keeping schedules aligned with real‑time clinic flow.
• Build collaborative relationships across clinical, administrative, and patient‑facing teams.
• Use your scheduling and communication skills in a role that is essential to the broader healthcare ecosystem.
• Continue growing through Legacy trainings and hands on experience with scheduling processes and EHRS workflows.
• Join a collaborative clinic family where your daily contributions help strengthen community healthcare.

Your Growth and Fulfillment

You’ll have the opportunity to expand your knowledge of clinic operations, scheduling processes, and EHRS workflows while learning alongside a dedicated healthcare team. If you’re passionate about helping patients navigate access to care and enjoy bringing people and processes together, this role offers meaningful work with a direct impact on the community.

Key Responsibilities

• Work with Front Desk staff, Lead Medical Assistants (MA), the Clinical team (Provider and MA), Care Team Assistants (CTA), patients, scheduling staff at Legacy Contact Center, and possibly hospital patient navigators to monitor overall flow and optimize provider schedules in real time.
• Coordinate and initiate communication regarding day-to‑day scheduling and real‑time patient scheduling following guidelines established by Legacy Community Health.
• Help investigate scheduling mistakes and elevate repeated mistakes to the appropriate individuals.
• Take action to manage scheduling issues in various scenarios and move patients in schedules as indicated.
• Use wait lists and reports to schedule same‑day or next‑day appointments, including established patient WWE and procedure wait lists, new patient and new initial maternity wait lists, call‑back reports for out‑of‑care and/or uncontrolled disease state lists, and chronic disease management wait lists such as HIV.
• In consultation with the clinical team, take action with patients who may need expedited scheduling due to illness.
• Work with Site Leadership to maintain a list of per diems, locum tenens, and alternative providers who may be able to cover needed shifts.
• Work to expedite appropriate scheduling of walk‑in patients, including newborns.
• Serve as the point of contact for Contact Center staff when working patients in for same‑day visits.
• Assist with reminder calls as needed.
• Assist with managing portal messages for the assigned site.
• Update patient registration information as needed, including the responsible provider, demographic information, pharmacy information, and other relevant details.
• Attend trainings as requested and/or required by Legacy and quickly assimilate new knowledge into processes and procedures.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma
• Medical Assistant-Certified or EHRS medical documentation training
• Must maintain BLS /CPR

Required Knowledge, Skills, and/or Abilities

• Previous experience in a medical clinic setting.
• Proficient in entering data in an EHRS
• Excellent written and oral communication skills
• Strong ability to work both independently and as a team to accomplish organizational goals.
• Communicate in a clear, concise and diplomatic manner
• Self‑motivated and able to demonstrate problem solving
• Willing to communicate frequently via phone with patient
• Spanish‑speaking required

About Legacy Community Health

The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high‑quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission driving healthy change in our communities guides everything we do, and it starts with our people.

Approachable & Collaborative Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.