Field Service Representative

Schneider’s Field Service Representatives play an impactful role within the organization—collaborating with customers, team members, and third‑party partners to perform assembly, startup, diagnostic, repair, and preventive maintenance on both company and third‑party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer‑focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you? We are proud to offer all Field Service Representatives direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This is a site‑based position with occasional nonstandard hours. There is a 40‑hour guarantee (+Overtime), with most work occurring at customer sites. This Field Service Representative position will be within our U.S. Services business, focusing on servicing equipment supporting power distribution and critical power infrastructure. Responsibilities Typical day might include: Pre‑site, startup, repair, preventive maintenance, and field modification of equipment Problem solving with customers, electricians, sales partners, technical support, and District Service teams Completion of field service reports, expense reports, preventive maintenance, and startup data sheets Working with your Manager and/or Regional Service Director to resolve complex escalated issues Continuous learning and training on various products both in the field and in the classroom Additional duties Travel throughout the region for local customer support or even countrywide travel, including overnight travel by vehicle or air Assist senior technicians and support Project Management on larger system start‑ups Work alongside larger teams of FSRs and collaborate with Project Managers on higher‑complexity projects Act on behalf of the District Service Manager to resolve operational issues as required Qualifications An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical‑related disciplines. The ability to read blueprints or schematics. Thorough understanding of principles of AC and DC power and various AC/DC supply circuit components. 2+ years of field service repair and customer service with UPS (Uninterruptible Power Supply systems, power distribution and switchgear, seamless automatic transfer switches, power distribution units, electrical, electro‑mechanical, or electronics‑related equipment). 2+ years in Field Services or equivalent industry experience. English proficiency to communicate with customers and team members. Proficient in basic computer skills and systems—including Microsoft Office (Outlook, Teams, Word, Excel)—and ability to navigate and use company digital tools and resources. Must possess good safety practices and adhere to the company’s safety procedures/policies (lockout/tagout, compliance with all safety programs, and completion of safety‑related training on time). Identify hazards present in the work area and report all safety matters, incidents, near misses to management or safety representative. NFPA‑70E or OSHA experience preferred. Safe driving and vehicle operation skills. Skilled at utilizing test and diagnostic equipment. Experience reading and interpreting schematics, drawings, and operating manuals. Ability to write service reports, correspondence, procedures, effectively present information, and respond to customer questions. Work frequently requires strenuous physical tasks, including bending, stooping, lifting, and carrying items weighing up to 40 pounds. Work outside in a variety of environmental extremes such as heat, cold, rain, and dust. Remain in a standing position for extended periods, including working in small, confined spaces. Benefits Within your first 180 days, you’ll experience a unique, team‑oriented welcome with eight weeks of in‑person training at our brand‑new state‑of‑the‑art training facility in Dallas, TX, with all expenses paid. Upon return from each training visit, you’ll continue with online training and will be paired with a local mentor for on‑the‑job training and onboarding. Schneider Electric offers an inclusive benefits package to support all employees, including flexible work arrangements, paid family leave, 401(k) with match, well‑being programs, holidays and paid time off, military leave benefits, and more. Equal Opportunity Statement Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct. #J-18808-Ljbffr