CFESA Master Service Technician - Charlotte

Master Service Technician

As a Master Service Technician, you will deliver customer service in the field to define service problems, collect data and diagnose repair work to be performed. You will be a partner to our customers by consistently delivering exceptional solutions to both predict and prevent equipment failure, ensuring equipment is running at full capacity.

What's in it for you:

• On-the-job training with available on-demand technical support, as well as ongoing formal hands-on and classroom training at our National Training Kitchen. Professional CFESA certifications with the potential for advancement.
• Receive a company service vehicle, fuel card, tablet, and cell phone for business use.
• Market-leading benefits program, including 401k and paid time off
• Extensive training and technician support to help you achieve your goals.

Main Responsibilities:

• Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
• Demonstrate your mechanical aptitude, troubleshooting skills, and ability to read diagrams and schematics
• Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing, and other specialty food service equipment
• Communicate with manufacturers as needed to help with diagnoses and parts identification
• Consult with the Technical Assistance Group for technical support while on-site
• Install all parts ordered for the customer in a timely and professional manner and in line with company policy
• Promote and recommend other services provided by Smart Care to customers when needed
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory
• Follow safe work practices and accident prevention procedures
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
• Maintain productivity levels in accordance with company standards
• Share your expertise by assisting fellow Service Technicians with troubleshooting and technical support

Physical Requirements:

• Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds
• Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions
• Ability to work on ladders, roofs, and in rare cases, high, precarious places

Minimum Qualifications:

• High School Diploma or equivalent
• 2 years of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC or relevant adjacent industry experience
• Valid driver's license and acceptable motor vehicle record
• Willingness and ability to be involved with an emergency on-call rotation that includes nights and weekends
• Availability for occasional overnight travel as assigned
• Immigration sponsorship not provided
• Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA) or relevant military experience

About the Company

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.