Service Desk Analyst
VirtualVocations
Supporting a large-scale migration project, the remote Service Desk Analyst will provide high-quality end-user support, troubleshoot technical issues, and manage ticket resolutions in a fast-paced environment on a contract basis. Key responsibilities Provide end-user support in a Service Desk or Call Center environment Troubleshoot technical issues and resolve tickets efficiently Document issues and resolutions within the ticketing system Required qualifications 2+ years of experience in an IT Service Desk or Call Center support role Familiarity with ticketing systems (ServiceNow is a plus) Strong customer service and communication skills Ability to work in a fast-paced, high-volume support environment Experience managing and escalating technical issues
Vacancy posted 18 days ago
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