DOLA-Rental Assistance Program (RAP) Specialist- Single Point of Contact (SPOC)-Administrator III

Job Title

The Office of Rental Assistance (ORA) creates and maintains affordable housing options by partnering with local service providers and private owners to serve historically underserved populations.

Our mission is to ensure these individuals can live safely and independently within their own communities. To achieve this, we provide a comprehensive range of support, from rental subsidies and technical assistance to the oversight of home accessibility modification programs and residential setting inspections. By addressing both financial and physical barriers, we empower our clients to transition out of or avoid institutional settings and remain in their homes with dignity. The Voucher Program Unit manages the strategic oversight of rental subsidies by providing a dedicated single point of contact (SPOC) for our network of partner agencies. The unit ensures these external partners maintain high standards of compliance through consistent performance monitoring and technical guidance.

Division of Housing independently manages a portfolio of DOH contracts which include agencies that administer the following rental assistance programs: the Housing Choice Voucher (HCV) Program, the State Housing Voucher (SHV) Programs (including the Homeless Solutions Program and the Community Access Team Voucher Program), and the Continuum of Care Permanent Supportive Housing (CoC PSH) Program.

This position provides programmatic and technical guidance to DOH contractors and acts as the Single Point of Contact (SPOC) for their portfolio which requires an understanding of the nuances between each of these programs and the ability to apply different regulations and processes based on the assigned program to facilitate successful program administration.

This position communicates with a highly diverse public clientele, department staff, staff from other agencies and others. This position must be able to determine priorities and meet deadlines that could have adverse effects on program participants, staff, and stakeholders if not met. The professional judgment required to carry out the responsibilities of this position has the potential to affect the housing of vulnerable individuals and families across the State of Colorado. Competing priorities must be dealt with on a daily basis, and professionalism must be exhibited at all times.

The primary duties and responsibilities of this position include, but are not limited to:

• Program Management, Technical Assistance, and Regulatory Compliance
• Monitoring, Enforcement, and Training
• Special Program Administration