Shipping Operations Support Coordinator

Shipping Operations Support Coordinator

We are seeking a highly organized Shipping Operations Support Coordinator to play a key role in supporting day-to-day shipping activities and resolving logistics-related issues. This position acts as a central point of coordination between Customer Service, Accounts Receivable, and Shipping to ensure accurate billing, timely shipment tracking, and smooth operational flow. The ideal candidate is proactive, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

Main Responsibilities

• Manage incoming shipment tracking inquiries from internal teams and customers
• Review shipping-related chargebacks using internal systems to identify discrepancies such as address corrections, billing errors, or refused deliveries
• Investigate and resolve discrepancies to ensure accurate billing and compliance
• Assist in preparing shipping rate quotes for parcel, LTL, and international shipments
• Support both internal teams and customers with cost-related shipping inquiries
• Provide timely updates on shipment status and determine appropriate next steps, including replacement shipments when needed
• Track claims and maintain documentation related to shipping discrepancies
• Assist with processing credits and reconciling shipping-related financial issues
• Assist in preparing bills of lading (BOLs) and shipment documentation to ensure on-time pickups
• Coordinate required paperwork and details for domestic and international shipments, including parcel and freight
• Support return processes, including generating return labels and arranging necessary packaging solutions
• Partner with Accounts Receivable to resolve return-related discrepancies
• Submit and manage billing disputes with carriers, including follow-up to ensure timely resolution and credits
• Support department managers with ad hoc tasks and business needs
• Provide general administrative support across departments as needed
• Assist with special projects, internal coordination, and operational initiatives

Qualifications

• Prior experience in shipping, logistics, or operations support preferred
• Familiarity with parcel carriers (e.g., UPS) and freight shipping processes, including international shipments
• Excellent communication skills with the ability to work across multiple teams and interact with customers
• Strong attention to detail with the ability to review and validate billing or chargeback data
• Proficiency in Microsoft Office applications; experience with ERP systems (such as SAP Business One) and PSI software is a plus
• Bilingual skills are a plus

EOE Statement

We are an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.