Community Volunteer Engagement

Job Overview The Community Volunteer Engagement Senior Specialist mobilizes regional teams of volunteers to deliver impactful mission across Red Cross lines of service. This role will grow local community volunteer capacity and design new volunteer opportunities to meet mission, community, and evolving volunteer needs. This person will work as a player/coach directly engaging volunteers in their assigned jurisdictions and supporting volunteers and volunteer specialists across the region to meet mission needs in their areas. Key Responsibilities Manage the Community Volunteer Workforce: Grow the community volunteer capacity, engage external partners and the community to meet local needs for community based programming including preparedness programs, restoring family links, veteran services and other regionally approved services. Liaise with community programming leads to understand and meet workforce needs. Create visibility and engagement of internal volunteers, youth groups, and partners in chapter opportunities. Opportunity Design: Design and share new and non‑traditional volunteer opportunity types to mobilize the community. Manage the Volunteer Service workforce systems and processes to ensure recurrent and one‑time community services are staffed fully. Serve as a subject‑matter expert in the design of volunteer opportunities to best meet the needs of the community, organization and volunteer. Continuous Improvement: Support the organizational learning and adoption of new and non‑traditional volunteer opportunities with line of business. Provide data and reporting on Community Services volunteer impact. Lead program and process improvement. Volunteer and Employee Matrixed Management: Directly lead teams of volunteers locally and regionally. Support peers across the region who may lead local community volunteer teams. Minimum Qualifications Education: Bachelor's degree required. Experience: Minimum of 5 years of related experience. Management Experience: N/A Skills & Abilities: Ability to work on a team; excellent oral and written communication skills; strong interpersonal and presentation skills; good organizational skills, attention to detail and ability to handle multiple and continuously evolving priorities; intermediate proficiency with MS Office applications; knowledge of group dynamics, customer maintenance techniques, negotiation skills, and ability to effectively implement programs is preferred. Travel: Travel may be required. Preferred Qualifications Experience in volunteer management and team development skills highly preferred. Familiarity with volunteer engagement models and workforce development best practices. Ability to work within matrix environments and manage ambiguity. Experience in non‑profit or mission‑driven organizations preferred. Ability to translate requests and ideas into actionable plans and processes. Demonstrated ability to operate as a strategic planner who anticipates needs, identifies opportunities, and aligns initiatives with organizational goals. Demonstrated experience as a strong collaborator who builds trust, drives cross‑functional alignment, and communicates effectively with diverse stakeholders. Solution‑oriented, with a knack for resolving complex challenges and delivering outcomes. Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties, the employee is regularly required to sit; use hands; talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must frequently lift up to 15 pounds and occasionally lift up to 30 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones, and printers, light traffic). The employee must have the ability to work in a small cubicle and sit at a computer terminal for an extended period of time. Benefits Medical, Dental, Vision plans Health Spending Accounts & Flexible Spending Accounts PTO: Starting at 15 days a year; based on FLSA status and tenure Holidays: 11 paid holidays comprised of six core holidays and five floating holidays 401K with 6% match Paid Family Leave Employee Assistance Disability and Insurance: Short + Long Term Service Awards and recognition Salary Salary range for this position (CA): $70,304 – $81,400 per year. EEOC Statement The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. #J-18808-Ljbffr American Red Cross