Automotive Service Writer

Join to apply for the Automotive Service Writer role at M&L Chrysler Dodge Jeep Ram We are seeking a Service Advisor to help expand our growing Service department. As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well versed in product offerings, inventory needs, technician scheduling and customer service. About Us At M&L Chrysler Dodge Jeep Ram we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. What We Offer 401(K) Paid Holidays Paid Vacation Health, Dental and Vision insurance at group rates Basic Life Insurance Accident and Critical Illness insurance Growth opportunities Competitive pay plans Responsibilities Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensures that the daily inventory of technicians' time is consistently sold to service customers. Distribute work between technicians efficiently Qualifications Must hold a high school diploma or equivalent Excellent customer service skills Basic Computer skills Positive, friendly attitude, along with a customer service mentality Enjoy working in a fast paced environment Excellent oral and written communication skills Team player Must have a valid driver’s license Ability to learn new technology, repair and service procedures and specifications Able to operate electronic diagnostic equipment We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr