EMS Operations Mgr

EMS Operations Manager

The EMS Operations Manager, under the supervision of the EMS Director, is responsible for the pre-hospital care of patients and is responsible for the direction of patient care. Also oversees the activities of the employees in the absence of the EMS Director. He/ She is empowered in the absence of the Director to function on his/her behalf. Is responsible to see that employees on his/her shift participate in activities, operations, and programs set forth to them. Delivers care based on patient needs appropriate for the neonate, infant, child, adolescent, adult and geriatric patients. Demonstrates an interest in a patient-centered approach to total pre-hospital care and cooperation, flexibility, and resourcefulness when dealing with patients, visitors, physicians and other healthcare providers. Also responsible for assisting with planning, supervising and evaluating the pre-hospital care of patients, for correlating emergency medical care and transportation, and following standing orders. Is expected to handle and resolve customer service complaints or issues when possible and to be an example to all employees, the Department, and others. Assists in the overall business aspect of the department by assisting in billing, collection of payments, filing, and other office procedures.

The position is considered an Essential position at this facility to ensure efficient operations and patient care. Employees hired into an Essential position are expected to report to work for their scheduled shifts regardless of the environmental weather and road conditions that may exist.

Position Duties and Responsibilities:

• Always maintains sound professional confidentiality.
• Operates ambulance in a safe manner.
• Participate in Performance improvement activities.
• Utilizes the authorized emergency medical service standard of care protocols to oversee and provide age specific patient care.
• Utilizes downtime to ensure all equipment is at a constant state of readiness and reports any equipment that is out of service and in need of repair.
• Ensures all company-wide educational initiatives are current. (ALC)
• Ensure that every patient contact is directly reflected on a Patient Care Report. This report shall accurately reflect the contact from initial contact until delivery at the hospital. It shall document all aspects of the assessment and all treatments performed on the patient while in EMS care.
• Provides courteous Customer Service to patients, co-workers, physicians, and any other person they come in contact with during their shift.
• Keeps current on billing processes and procedures.
• Maintains a current understanding of the County's Emergency Response Plan and participates in county-wide disaster management exercises and maintains compliance in the service's role in these.
• Assists in the overall management of the service.

Facility General Responsibilities:

• Attend facility new hire orientation as scheduled by HR
• Complete Department Orientation Initial Competency within 7 days of hire date
• Complete Department Initial Skills Competency within 90 days of hire date
• Follow facility and OSHA safety rules and procedures
• Respect cultural and religious practices of patients from all backgrounds
• Follow HIPAA regulations at all times
• Be punctual and dependent for assigned shifts
• Dress within the dress code requirements of the department
• Identifies all patients using at least two identifiers verbally (name and DOB).
• Follows Hospital Wide and Department Specific policies and procedures
• Must interact with physicians, guest, staff, and patients pleasantly, cooperatively, and effectively
• Attends all educational opportunities and provides a copy of their education file to the service.

Knowledge, Skills, and Abilities:

• Has knowledge of human growth and development.
• Displays ability to verbally interact with patients of all ages.
• Demonstrates competency and knowledge of age appropriate equipment.
• Demonstrates appropriate awareness for suspected abuse/neglect to patient and takes measures to report them according to protocol.
• Identifies and assesses need for additional safety/ support resources on scene.
• Accurately assesses patient's needs.
• Accurately develops a plan of care on scene and continues throughout transport.
• Displays ability to discuss treatment and provide education to patient/family or significant other when necessary.
• Demonstrates the ability to transfer a patient to another facility.
• Involves family and/or guardian in the assessment, Initial treatment, and continuing care of their patient.
• Demonstrates excellent Customer Service techniques when dealing with customers.
• Knowledge of billing practices and Medicare, Medicaid, and Insurance processes.

Position Requirements: Education, Work Experience, Licensure, Certifications:

Must possess a current VA Emergency Medical Technician (EMT) or Higher License from an accredited school and exhibit proficiency in pre-hospital care and oral communication skills.

Experience of 10 years desired

License to practice as an Emergency Medical Technician (EMT) or Paramedic in the State of Virginia. CPR Healthcare Provider and a valid Class D VA driver's license with an F endorsement are required

PEPP BLS for Emergency Medical Technician (EMT), or PEPP/ PALS if Paramedic.

Working Conditions:

The position requires around the clock coverage, so working hours include days, nights, weekends, and holidays as required. The EMS Operations Manager spends a considerable amount of time walking, bending, stretching, standing, and assisting in patient transfers in all types of environmental conditions. Must also be willing to work outdoors in all types of weather conditions, i.e. rain, sleet, snow, storms, and so forth. Must follow proper body mechanics to guard against injury. The EMS Operations Manager must be able to work accurately around frequent distractions on scene. The EMS Operations Manager may also face hazards from exposure to chemicals and infectious diseases. In addition, the EMS Operations Manager treats patients that may be confused, irrational, agitated, and/or uncooperative and therefore must be able to maintain composure while dealing with these patients. The EMS Operations Manager is responsible for the daily review of the run reports, obtaining proper trip pre-authorizations, employee scheduling, and any other task that is assigned by the EMS Director. Supports the EMS Director in the overall operations of Henderson County EMS and assumes responsibility when the EMS Director is not available. Staffs the County EOC in event of a disaster in the absence of the EMS Director.

Physical Requirements / Demands:

• Ability to assist in the movement of patients by various techniques from various positions.
• Moving, lifting, or transferring of patients may involve lifting of up to fifty (50) pounds, push /pull up to 100 lbs frequently, occasionally higher amounts.
• Ability to stand and walk for extended periods.
• Ability to bend, lean, and stoop without hindrance; requires a full range of body motion
• Fine motor skills
• Visual acuity; normal range of hearing
• Working in all outdoor conditions and weather

The physical demands described here are representative of those that must be met by an employee to successfully perform the minimal functions of this job. The minimal requirements for this position require an employee to be able to safely drive an ambulance in all weather conditions and over most all terrain. While performing the duties of this job, the employee is regularly required to stand, talk, and hear. The employee is frequently required to walk and reach forward with hands and arms. The employee is occasionally required to sit, stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Statement of Non-Inclusivity:

This job description has been designed to indicate the general nature and level of work being performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, skills, responsibilities, and qualifications which may be required of or given to any employee assigned to the position. The skills, duties, requirements, and responsibilities outlined in this job description may be changed or added to when deemed appropriate and necessary by the company or the person who is designated to be managerially responsible for this position. Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind. Employment with the company is an at-will relationship.