Administrative Assistant / Receptionist

Job Description

Job Description

Job Summary:
We are seeking a professional, friendly, and organized Front Desk Receptionist / Administrative Assistant to serve as the first point of contact for visitors, clients, and internal teams. The ideal candidate will provide exceptional customer service while supporting daily office operations through administrative coordination, communication, and organizational tasks. This role is well-suited for someone who is detail-oriented, dependable, and enjoys working in a fast-paced office environment.

Key Responsibilities:

• Greet and welcome visitors, clients, and guests in a professional and courteous manner
• Answer, screen, and route incoming phone calls while providing excellent customer service
• Manage appointment scheduling, calendars, and meeting coordination
• Receive, sort, and distribute incoming mail and deliveries; prepare outgoing correspondence as needed
• Maintain an organized and professional front desk and reception area
• Provide general information and direct inquiries to the appropriate departments or team members
• Assist with administrative tasks including data entry, filing, document preparation, and record maintenance
• Support office operations by coordinating with internal teams and assisting with daily administrative needs
• Maintain confidentiality of sensitive information and company records
• Perform other administrative duties as assigned

Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• Previous experience in a receptionist, administrative assistant, office support, or customer service role preferred
• Strong verbal and written communication skills
• Excellent organizational skills with the ability to prioritize multiple tasks
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook
• Professional appearance and positive, customer-focused attitude
• Strong attention to detail and ability to work independently

Skills & Competencies:

• Exceptional customer service skills
• Strong time management and organizational abilities
• Ability to handle confidential information with discretion
• Professional phone etiquette and communication skills
• Problem-solving mindset and willingness to assist where needed
• Ability to work effectively with employees, clients, and visitors at all levels

Working Conditions:

• Office-based work environment
• Standard business hours (schedule may vary depending on business needs)
• May require extended periods of sitting and computer use