Field Service Technician

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Field Service Technician Full Time Navarre, OH, US 4 days ago Requisition ID: 1082 Miller Weldmaster is looking for a Field Service Technician. Miller Weldmaster needs a diversely talented candidate whose primary job is to service, troubleshoot, and install thermoplastic welding equipment. Applicants should be self-motivated team players with a positive attitude! Our Field Service Team travels around the world while installing and servicing machines in over 100 countries! Miller Weldmaster offers: Global market strength and leadership in our industry A brand name that is identified worldwide with precision, quality, and innovation A great work environment both enjoyable and family oriented culture Tools, equipment, and training are provided to perform the job including specialized tools Clothing allowance Energetic and upbeat work environment! Company Benefit Package including - paid time off, short-and long-term disability, basic life insurance, and business travel insurance. We have an amazing benefit package with Anthem medical, dental and vision care coverage. Our 401(k) savings plan with company matching & Tuition Assistance, and more! Qualifications: Basic knowledge of mechanical and electrical maintenance Calibration, preventive maintenance, and repair skills Timekeeping and prioritization skills Excellent customer service skills, we deliver best in class customer service and take pride in our work. This position requires professionalism, a first time final approach, and a desire to meet and exceed the required customer service expectations. The ability to identify the root causes of service issues using your keen knowledge of the products and your comfort with electrical or mechanical abilities Detail orientation, and great verbal and written communication skills The discipline to update service records and complete service reports on time and ensure data integrity The desire and ability to promote and sell services and products, generating sales leads Basic comfort with laptop computers and Microsoft Office software A valid driver's license and a safe driving history Desired Competencies: Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens to others to get clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Physical Demands and Work Environment: Frequently required to lift/push/carry items more than 50 pounds Continually required to utilize hand and finger dexterity Continually required to climb, balance, bend, stoop, kneel or crawl Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard Continually work near moving mechanical parts Additional requirements: Travel overnight 50% of the time to service customers domestically and worldwide Pass a pre-employment motor vehicle record check and criminal background check Job Type: Full-time 401(k) matching Annual Profit sharing Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Schedule: 8+ hour shift Education: High school or equivalent (Preferred) Experience: Field service: 2 years (Preferred) Maintenance: 2 years (Preferred) Customer service: 2 years (Preferred) Mechanical knowledge: 2 years (Preferred) #J-18808-Ljbffr ADP, Inc.