Insurance Customer Service Representative

Job Description

Join Ted Wilder State Farm, a renowned insurance agency dedicated to providing exceptional customer service in Wake Forest, North Carolina. We pride ourselves on that!!

Our commitment to excellence and trusted reputation in the community make us the go‑to agency for all insurance needs. We take pride in our personalized approach to every client, ensuring their satisfaction and peace of mind. As we continue to expand our team, we are looking for a Licensed Insurance Customer Service Representative who shares our values and passion for assisting clients effectively and empathetically. If you are looking for a rewarding career in insurance where you can make a difference, Ted Wilder State Farm welcomes you.

The base salary range is $35000 to $45000 based on experience. First year commissions are expected to average $2500 to $5000.

Benefits

• Paid Time Off (PTO)
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Evenings Off
• Casual Fridays
• Coffee and snacks provided
• Birthdays celebrated
• Holiday party
• Sam's Club membership
• Major holidays off
• Weekends off
• Team Building activities
• Paid Continuing Education
• Weekly collaborative meetings
• Community Engagement
• Annual Car Show event
• Warm welcoming environment
• Developmental opportunities
• Life Skills enhancement

Responsibilities

Customer Assistance: Assist customers with policy inquiries, updates, and claim submissions.

Policy Management: Maintain accurate records of policy changes, renewals, and coverage options.

Claims Processing: Facilitate the claims process by gathering necessary information and guiding clients through each step.

Client Communication: Communicate with clients via phone, email, and in-person meetings to address their concerns and provide solutions.

Client Retention: Build rapport with clients to ensure their continued satisfaction and loyalty to Ted Wilder State Farm.

Team Collaboration: Collaborate with colleagues to provide seamless service and support to clients.

Requirements

Licensing: Active North Carolina insurance license is a bonus, but NOT required!

Experience: Previous sales experience is NOT required

Customer Service Experience: Previous experience in customer service or insurance-related roles is advantageous.

Communication Skills: Strong verbal and written communication abilities.

Detail-Oriented: Ability to maintain accuracy and attention to detail in a fast‑paced environment.

Professionalism: Demonstrated professionalism in dealing with clients and colleagues.