Social Care Navigator II

Overview

At Essen Health Care, we care for that!


As the largest privately held multispecialty medical group in the Bronx, we provide high-quality, compassionate, and accessible medical care to some of the most vulnerable and under-served residents of New York State. Guided by a Population Health model of care, Essen has five integrated clinical divisions offering urgent care, primary care, and specialty services, as well as nursing home staffing and care management. Founded in 1999, our over 20-year commitment has fueled an unwavering dedication toward innovating a better healthcare delivery system. Essen has expanded from a single primary care office to an umbrella organization offering specialties from women's health to endocrinology, from psychiatry to a vast array of other specialties. All clinical services are offered via telehealth or in-person at over 35 medical offices and at home through the Essen House Calls program.


Essen Health Care is the place Where Care Comes Together! We are looking for the most talented and effective individuals to join our rapidly growing company. With over 1,100 employees and 400+ Practitioners, we care for over 250,000 patients annually in New York City and beyond. From medical providers to administration & operational staff, there is a career here for you. Join our team today!

Job Summary

The Social Care Navigator II (SCN) helps individuals and families access necessary social and healthcare services by connecting them with appropriate resources and support systems. They assess needs, provide referrals, and offer ongoing support to ensure individuals receive the care they require to thrive. Ideal candidates possess strong communication and interpersonal skills, a passion for helping others, and experience in social services or related fields.

In addition, The Social Care Navigator II Manage a caseload of assigned clients and conduct outreach, provide enhanced services, and Provide pantry/grocery boxes to eligible members.

Responsibilities

SCN Screening & Navigation

• Responsible for outreaching and engaging with Medicaid members telephonically and in person to assess health-related social needs.

• Conduct HRSN screening, and comprehensive navigation for referrals to social care services.

• Use technology platforms to document client eligibility, outreach activities and case notes, outcomes of referrals, and other tasks as required.

• Collaborate and communicate with team members, partner-based navigators/CHWs, and community partners to manage members with complex needs.

• Connect individuals with appropriate community resources, including healthcare providers, social service agencies, and other relevant organizations.

• Facilitate referrals to services, tracking progress, and ensuring that needs are addressed effectively.

• Maintaining accurate records of interactions, referrals, and outcomes, often using data platforms and adhering to established protocols

• Work closely with other professionals, community partners, and clients to ensure seamless service delivery and effective communication.

• Other tasks assigned by the senior Director of NYREACH.

Food Insecurity & Pantry Services:

• Manage a caseload of assigned clients and conduct outreach, provide enhanced services, and Provide pantry/grocery boxes to eligible members.

• Managed referrals for services received through the Findhelp portal and provide appropriate services internally or refer member to appropriate program.

• Partner with community organizations, including food pantries, to coordinate services, donations and establish referral pathways.

Qualifications

Required Qualifications:

• Bachelor Degree in Social services, Psychology, public health or related field.

• Strong communication and organizational skills.

• Effective verbal and written communication is essential for interacting with clients, providers, and other stakeholders.

• Cultural sensitivity and the ability to adapt to different needs and work with a diverse population.

• Bilingual Preferred (any language Bengali or Spanish a plus)

Work Environment:

• Onsite, full-time position (Monday-Friday).

• Flexible setting that includes in-office, community events, Community organizations and partners, health care facilities etc.

• Direct work with clients in person, over the phone and through other communication methods.

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.