Direct Hire - Operations Support Technician

Operations Support Technician

The Operations Support Technician is responsible for delivering safe, efficient, and reliable PSD to customers. The Operations Support Technician identifies opportunities to improve service delivery, and provides technical assistance, customer preventative maintenance (PM) service, on-site customer warranty work, equipment start-up for larger sifter equipment and other major installations as needed.

• Demonstrates knowledge and ability to rebuild and maintain centrifuge RTA's as part of SWECO's centrifuge RTA rebuild program, along with all SWECO equipment, and maintains field test equipment.
• Ability to create and maintain an open and effective communication system between the field sales, customer service, and sales management to better serve the needs of the customer, and the interests of the company.
• Ability to trouble shoot equipment and repair to meet customers' expectations.
• Provide technical assistance via phone, fax or other forms of communications.
• Provide application, modification, and warranty information on equipment.
• Ability to complete technical product reports; reports on product problems encountered.
• Provide sales support for visiting customers to conduct field tests on equipment as requested.
• Plan and establish work schedule and assignments to meet customer demands.
• Handles other requests from management on a timely basis.
• Performs field testing along with quality & safety audits as requested.

Qualifications & Experience:

• High School diploma or equivalent is required.
• Welding experience is required. Certification and/or trade school completion is preferred.
• 5 years mechanical assembly experience is required. Mechanical aptitude, electrical background is preferred.
• Familiarity with ISO 9000 requirements and continuous improvement methods.
• Willingness to travel. This position requires 10-50% of travel per month, depending on business productivity. Extensive travel may be required as needed.
• Must have a valid driver's license and the ability to drive to customer sites to provide services as requested. Ability to obtain and maintain a valid CDL license to drive Sweco Trucks (can be acquired once hired).
• Good interpersonal and sales skills with both internal and external customers, sales representatives, and personnel.
• Strong verbal and written communication skills is required.
• Must have initiative and ability to work effectively with little direction and/or few guidelines.
• Excellent analytical, administrative, communications and organizational skills.
• Proficiency in Microsoft Office.