Desktop Support - Windows & Mac
F2OnSite
Desktop Support Technician (Mac Experience Required) - Sausalito, CA
- Monday-Friday - 40 hrs.
- Start Date - End of May
- Longterm Assignment - possible contract to hire
- Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripherals
- Support and troubleshoot macOS and Apple hardware, including MacBooks, iMacs, and related applications
- Configure, deploy, and maintain Windows and macOS devices
- Diagnose and resolve hardware, software, networking, and connectivity issues
- Assist users with Microsoft 365, email, VPN, and collaboration tools
- Manage user accounts, permissions, and access within Active Directory and/or cloud-based environments
- Perform system imaging, software installations, updates, and asset management
- Document incidents, resolutions, and support procedures within the ticketing system
- Escalate complex technical issues when necessary while maintaining communication with end users
- Support conference room technology, audiovisual equipment, and mobile devices as needed
- 2+ years of desktop support or help desk experience
- Strong hands-on experience supporting macOS environments
- Experience with Apple device troubleshooting and deployment
- Familiarity with Windows 10/11 operating systems
- Knowledge of Microsoft 365, Active Directory, and ticketing systems
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN connectivity
- Excellent communication and customer service skills
- Ability to prioritize tasks and work independently in a fast-paced environment
- Ability to lift and move computer equipment up to 50 lbs
- Ability to travel between office locations if required
- Full-time
- Occasional after-hours or weekend support may be required
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2OnSite supports and adheres to all state laws regarding background checks.
Vacancy posted 5 days ago
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