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Customer Care Representative

The Swab Agency - Farm Bureau Insurance

Job Description

Job Description

Benefits:

  • License reimbursement
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
About the Role:
Join The Swab Agency - Farm Bureau Insurance as a Customer Care Representative and be the friendly voice that supports our clients in Bridgman, MI. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer service.

Responsibilities:
  • Provide outstanding customer service by responding to inquiries via phone, email, and chat.
  • Assist clients with policy questions, claims, and coverage options.
  • Process policy changes and updates efficiently and accurately.
  • Maintain accurate records of customer interactions and transactions.
  • Identify customer needs and recommend appropriate insurance products.
  • Collaborate with team members to ensure a seamless customer experience.
  • Stay informed about industry trends and updates to better serve clients.
  • Participate in ongoing training and development opportunities.
Requirements:
  • High school diploma or equivalent; college degree preferred.
  • Previous customer service experience, preferably in the insurance industry.
  • Strong communication and interpersonal skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficient in Microsoft Office Suite and customer management software.
  • Detail-oriented with excellent problem-solving abilities.
  • Positive attitude and a commitment to providing top-notch service.
  • Insurance license or willingness to obtain one within a specified timeframe.
About Us:
The Swab Agency - Farm Bureau Insurance has been serving the Bridgman community for over a decade, providing personalized insurance solutions tailored to our clients' needs. Our customers love us for our dedication to service and our employees appreciate a supportive work environment that encourages growth and teamwork.

Vacancy posted 20 days ago
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