Customer Care Representative

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About the Role:
Join The Swab Agency - Farm Bureau Insurance as a Customer Care Representative and be the friendly voice that supports our clients in Bridgman, MI. This role is perfect for those who thrive in a fast-paced environment and are passionate about delivering exceptional customer service.

Responsibilities:

• Provide outstanding customer service by responding to inquiries via phone, email, and chat.
• Assist clients with policy questions, claims, and coverage options.
• Process policy changes and updates efficiently and accurately.
• Maintain accurate records of customer interactions and transactions.
• Identify customer needs and recommend appropriate insurance products.
• Collaborate with team members to ensure a seamless customer experience.
• Stay informed about industry trends and updates to better serve clients.
• Participate in ongoing training and development opportunities.

Requirements:

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience, preferably in the insurance industry.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in Microsoft Office Suite and customer management software.
• Detail-oriented with excellent problem-solving abilities.
• Positive attitude and a commitment to providing top-notch service.
• Insurance license or willingness to obtain one within a specified timeframe.

About Us:
The Swab Agency - Farm Bureau Insurance has been serving the Bridgman community for over a decade, providing personalized insurance solutions tailored to our clients' needs. Our customers love us for our dedication to service and our employees appreciate a supportive work environment that encourages growth and teamwork.