Automotive Service Manager

Service Manager PositionNew Bern Auto Group is seeking an experienced leader for our Service Manager Position. This is a great position for an experienced Service Advisor, Shop Foreman, Shop Dispatcher or experienced Service Manager.What We Offer:Competitive Pay Plan (Salary Plus Commission)Medical, Dental, Vision, Life401kOngoing training and education through the manufacturer and management teamFamily-oriented and genuinely friendly work environmentEmployee vehicle purchase and service discountsResponsibilitiesAssist customers in servicing, repairing and explaining each service need.Communication with customers, employees, coworkers and vendorsUnderstanding customers' requirements and concerns; matching requirements and concerns to various service options.Managing shop Flow and keeps the shop productiveProductivity ReportingKeeps abreast of new products, features, accessories and attend product training as required.Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers.Creating & achieving goals, for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization, etc.Must have warranty work completed, submitted & paid in a timely manner.Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.QualificationsA minimum of 2 years of experience as a Service Manager is required or 5 years as a Service AdvisorStrong focus on providing excellent customer serviceDriver's LicenseBackground ScreeningNo phone calls. Please submit qualifications online.