AV Technical Specialist

Job Description

Job Description

Company Overview

Since 2002, Mason Technologies has been a leader in technology integration, proudly certified as a Woman-owned Business Enterprise (WBE) both in NYC and nationally. With headquarters and a fully equipped warehouse in Deer Park, NY, an additional office in downtown NYC, and resources across the nation, we design, implement, and service innovative solutions in low-voltage structured cabling, audio visual systems, data centers, and unified security.

We serve a variety of industries including healthcare, government, higher education, finance, and business (both big and small). We're always aiming to build lasting relationships based on trust, respect, and a shared vision for a better future. Our founder, Jennifer Mason, has cultivated a family-like environment that emphasizes deep care and commitment to our people and the clients and communities we serve, forming the foundation of everything we do.

At Mason Technologies, diversity and inclusion drive our hiring, ensuring we bring together the most talented individuals regardless of race, age, religion, gender identification, or sexual orientation. If you want to have a career of unparalleled growth, a team with a family-strong bond, and an unmatched atmosphere of motivated and caring professionals, apply to Mason today!

Let’s craft a future together that's built upon integrity, equality, professional pride, the authentic spirit of our family, and a commitment to making the world a better place.

Our Comprehensive Employee Benefit and Perk Package:

• Medical, Dental, and Vision Coverage: We provide comprehensive healthcare benefits to keep you and your family healthy and secure.
• 401k with Matching: Plan for your future with our 401k program, featuring competitive company matching.
• Paid Time Off (Holiday/Vacation/Sick/Personal): Generous PTO to ensure a healthy work-life balance and time for relaxation and personal needs.
• Unlimited Growth Opportunities: We believe in fostering talent and providing opportunities for continuous professional growth.
• Family-Friendly Company Events & Outings: We host regular events and outings to foster a family-friendly atmosphere and build team camaraderie, like our Warehouse Jam Sessions and Holiday Parties!
• Bagel Thursdays: Enjoy weekly treats with Bagel Thursdays at our offices!
• Caring Ownership: We believe in mutual dedication. If you're committed to Mason Technologies, we are equally committed to you. We prioritize the well-being of our employees and their families, ensuring a supportive and caring work environment.

Position Overview:

We are seeking an experienced and highly technical AV Subject Matter Expert (SME) with a strong background in Crestron programming, DSP Programming, AV system integration, commissioning, and troubleshooting to join our team.

This position is ideal for an experienced AV professional who can take ownership of complex audio visual systems from programming and configuration through testing, commissioning, troubleshooting, and final client acceptance. The ideal candidate is equally comfortable working independently in the field, collaborating with project teams, and serving as the technical resource for AV technicians, engineers, project managers, and customers.

This is a hands-on position requiring regular travel throughout the five boroughs of New York City and occasional travel to other project locations as needed.

Responsibilities:

• Serve as the technical subject matter expert for commercial audio visual systems and integrated technology solutions.
• Design, develop, modify, and troubleshoot Crestron control system programs for commercial AV environments.
• Program and configure Crestron control processors, touch panels, keypads, interfaces, and other control devices.
• Develop and modify control logic, user interfaces, device drivers, and system functionality based on project requirements.
• Create DSP files (Biamp, QSYS, Extron) for proper gain structure and overall signal flow based on project scope.
• Program, configure, integrate, test, and commission complete AV systems.
• Commission and troubleshoot audio systems, DSPs, video systems, displays, projectors, video distribution, conferencing systems, control systems, and related AV technologies.
• Configure and troubleshoot AV-over-IP and networked AV systems.
• Perform system testing and validation to ensure equipment and systems operate according to approved designs and specifications.
• Diagnose complex hardware, software, signal-flow, networking, and control-system issues and implement effective solutions.
• Review AV drawings, schematics, equipment schedules, signal-flow diagrams, programming requirements, and technical specifications.
• Work closely with engineering and project management teams to identify technical requirements and develop practical field solutions.
• Support AV technicians during installation, configuration, programming, testing, and commissioning activities.
• Provide technical direction and mentorship to field technicians and other AV personnel.
• Conduct on-site system commissioning, troubleshooting, optimization, and final system acceptance.
• Perform system tuning and optimization to ensure AV systems meet performance and client requirements.
• Assist with system integration between AV, control, conferencing, lighting, building automation, and other technology systems where applicable.
• Coordinate with manufacturers and vendors to troubleshoot equipment and resolve technical issues.
• Document programming changes, system configurations, testing results, and commissioning activities.
• Participate in client meetings, technical walkthroughs, system demonstrations, and end-user training.
• Support punch-list resolution and final project closeout.
• Travel throughout the five boroughs and to other project locations as required to support installations, service calls, commissioning, and technical projects.
• Respond to urgent technical issues and provide on-site support when required.
• Stay current with emerging AV technologies, programming platforms, standards, and manufacturer products.
• Perform additional technical and operational duties as needed

Qualifications:

• 5+ years of professional experience in commercial AV integration, programming, commissioning, or a related technical AV field.
• Strong hands-on experience with Crestron programming and control systems (Crestron Certified Programmer preferred)
• Demonstrated ability to independently program, troubleshoot, and commission integrated AV systems.
• Strong understanding of AV signal flow and system architecture.
• Experience with commercial audio systems, DSPs, microphones, amplifiers, speakers, displays, projectors, video distribution, conferencing systems, and control systems.
• Experience configuring and troubleshooting networked AV and AV-over-IP systems.
• Ability to read and interpret AV drawings, schematics, block diagrams, signal-flow diagrams, equipment schedules, and technical specifications.
• Strong understanding of networking concepts relevant to AV systems, including IP addressing, VLANs, PoE, switches, and network troubleshooting.
• Strong troubleshooting and diagnostic skills across both hardware and software.
• Ability to work independently and take ownership of complex technical issues.
• Strong communication and interpersonal skills with the ability to explain technical concepts to clients, technicians, and project stakeholders.
• Ability to manage multiple projects and priorities while maintaining a high level of technical quality.
• Proficiency with Microsoft Office and common AV documentation and project management tools.
• Valid driver's license and reliable transportation.
• Ability and willingness to travel throughout the five boroughs of New York City and to other project locations as needed.

Salary: $120,000.00-$140,000.00 per year

Job Type: Full-time, In-Person

We are currently only considering candidates who already live within commuting distance of our job sites. This role is not open to relocation and relocation assistance is not provided.