Ambulatory Epic Systems Analyst

Job Description Job Description Rebound is hiring for an Ambulatory Epic Systems Analyst to join our team in Vancouver, WA. This position is a hybrid position. The Epic Systems Analyst is responsible for providing advanced maintenance, support, and development to assigned applications for an Epic Garden Plot Model. This role participates in upgrade/optimization/maintenance project teams, identifying, analyzing, and resolving data/system issues of intermediate complexity and escalating advanced complexity issues as appropriate. Develops, validates and executes the application and integrated test plans. Responsibilities: * Supports an environment that reinforces Rebound's mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition. * Adheres to organization standards for system configuration and change control. * Develops, supports, and maintains KB documentation. * Works helpdesk tickets in assigned applications and meets SLAs. * Demonstrates intermediate proficiency in gathering requirements, developing specifications, preparing and reviewing documentation. * Informs leadership of new release features/functionality and changes/revisions that will impact operations. * Understands process improvement, demand management, and project management methodologies. * Maintains current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals. * Establish and maintain detailed knowledge of the functionality, clinical content and use of the EPIC EHR/PM. * Identify areas for improvement and to increase efficiencies in the use of EPIC. * Coordinate, setup, and maintain usernames and passwords for employees. Ensure that existing and transferred employees are updated appropriately. * Participate in rotating on Call after hours support program. * Train new hires and other personnel as needed. * Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations. * Perform related work as required. Qualifications: * Bachelor Degree in Computer Science, Information Systems, Business Administration, Healtchare Administration or equivalent work experience is required. * Current Epic Ambulatory certification(s) required. * Three to five years of Epic Application and healthcare experience is required. * Three to five years of IT knowledge, analyst work, EpicCare Ambulatory experience preferred. * MS Office experience required. * Excellent people skills, professionalism and experience with new and non-technical end users. * Basic knowledge of computer networks and systems. * Ability to maintain strict confidentiality with patient and clinic data. * Ability to explain technical topics clearly and simply, both verbally and in writing. * Ability to work well as part of a team or leader of a team. * Ability to resolve problems that frequently require skill and ingenuity. * Physical Requirements: * Work may require sitting for long periods of time. * Stooping, bending and stretching for files and supplies. * Occasionally lifting files or paper weighing up to 30 pounds. * Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other office equipment as necessary. * It is necessary to view and type on computer screens for long periods. * May be required to work under pressure and work may be stressful at times. * Works in close proximity to office personnel within limited work space. * Interaction with others and phones can cause frequent disruptions. * Does involve working on computer systems and equipment in our clinical areas both during and after clinic hours. * Possible exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a health clinic environment. * Hybrid role, requiring onsite work and in office requirements 1 to 2 times per week. Proud to Offer: * Medical/Vision/Rx * Dental * 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan * Company paid Life Insurance/AD&D * Voluntary Life insurance/AD&D * Company paid short and long-term disability * Flexible Spending and Health Saving Accounts * Employee Assistance Program * Free Parking * Paid Time Off accrued at up to 24 days in your first year based on FTE This is a great opportunity to work in a quality organization with Top Doctors in the Northwest. At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care, with mutual respect and cooperation in a positive and supportive environment. Come join our team! Monday- Friday, no weekends or holidays. This is a full time, 40 hour per week position.