Client Engagement Specialist

Job Description

Job Description

Client Scheduling & Engagement Specialist.

Four Pretty Paws Mobile Pet Spa | St. Louis, MO.

It’s a “ruff” job, but someone has to do it.

Do you love animals, enjoy solving puzzles, and have a knack for keeping things organized? Are you someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in getting the details right?.

Four Pretty Paws Mobile Pet Spa is growing, and we’re looking for an energetic, dependable, detail-oriented individual to join our team.

Founded in 2018, Four Pretty Paws has grown from a single grooming van into a thriving mobile pet grooming company serving St. Louis, Southern Illinois, and Kansas City. We bring a premium grooming experience directly to our clients’ driveways, making life easier for pets and the people who love them.

We’re looking for someone who can help keep our groomers’ schedules running smoothly, coordinate appointments, maximize scheduling efficiency, and deliver an exceptional client experience.

What You’ll Do.

Scheduling & Route Coordination:

• Organize daily groomer schedules and optimize routes to minimize travel time and maximize efficiency.
• Proactively identify and fill appointment openings to keep our groomers’ schedules full and productive.
• Coordinate recurring grooming appointments to help clients maintain consistent schedules.
• Manage appointment changes, cancellations, and scheduling requests.
• Work closely with our grooming and operations teams to ensure schedules are accurate, efficient, and productive.
• Identify opportunities to improve scheduling processes and maximize available appointment capacity.

Client Engagement & Support:

• Assist clients with scheduling questions and appointment requests via phone, text, and email.
• Respond to client inquiries through our scheduling platform and social media channels, including Facebook and Instagram.
• Help new clients understand our services and coordinate appointments for their pets.
• Maintain accurate client and pet records, including vaccination documentation.
• Support other members of our client engagement team during busy periods.
• Deliver a friendly, professional, and helpful experience with every client interaction.

What We’re Looking For:

• Highly organized: You can manage multiple schedules and priorities without losing track of the details.
• Proactive problem-solver: You don’t just identify scheduling gaps; you take initiative to find solutions.
• Detail-oriented: You understand how small scheduling decisions can have a big impact on the day.
• Excellent communicator: You’re friendly, professional, and comfortable interacting with clients and teammates.
• Tech-savvy: You’re comfortable learning new software, managing calendars, and navigating multiple communication platforms.
• Independent and dependable: You take ownership of your responsibilities while working collaboratively with a team.
• Animal lover: You genuinely care about pets and the people who love them.

Qualifications & Requirements:

• At least one year of customer service, scheduling, dispatching, administrative support, or related experience preferred.
• Strong organizational, multitasking, and time-management skills.
• Excellent written and verbal communication skills.
• Comfortable using computers, scheduling software, and digital communication tools.
• Experience coordinating appointments, optimizing routes, or scheduling field-service teams is a plus.
• Experience in home services, HVAC, plumbing, medical or veterinary scheduling, or similar appointment-based businesses is especially relevant.
• Must be available to work Saturdays as part of the regular weekly schedule.
• Must love dogs.

Why Join Four Pretty Paws?:

At Four Pretty Paws, we believe a great client experience starts with a great team. We strive to create a workplace where employees feel appreciated, respected, and supported.

Perks & Benefits Include:

• Competitive compensation with the opportunity to earn quarterly performance-based bonuses.
• Hybrid work environment, with opportunities to work from home and in our St. Louis office.
• A friendly, collaborative, pet-loving team.
• Four St. Louis Cardinals tickets.
• Two St. Louis Blues tickets.
• Opportunity for professional growth as our company continues to expand.
• The satisfaction of helping pets and their families enjoy a convenient, stress-free grooming experience.

Ready to Join Our Pack?:

If you love animals, enjoy helping people, and have a talent for keeping schedules organized and running efficiently, we’d love to meet you.

Apply today and help us deliver an exceptional grooming experience, one happy pet at a time.