Spa Coordinator

Spa Coordinator

Position: Spa Coordinator Department: Spa

Primary Responsibilities:

• Constant interaction with guests by phone or in person making Spa/Salon reservations and explaining services
• Accurately enter reservations for treatment room and therapist
• Understand and respond to all guest needs and requests in a timely and professional manner. Maintain pleasant and welcoming demeanor in person and over the phone
• Ensures The Greenbrier experience
• Adheres to policies of the facility
• Reports any incidents or accidents to the Spa Director
• Submits all paperwork and financial reporting, when applicable
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair
• Maintains a monthly inventory of supplies and/or products, when applicable
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests
• Participates in the Manager on Duty (MOD) schedule, if applicable
• Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times
• Greets each and every guest with a smile and direct eye contact
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc
• Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it's necessary to leave the area
• Keeps area clear of clutter and personal effects
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book
• Informs facility manager of any member, guest, or facility issues
• Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable
• Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events

Normal Working Hours: (Shift, days) 32-40 hours per week in season. Staffing requires availability on holidays and 7 day a week operation. Shifts - Flexible

In order to be successful in this position, the ideal candidate must meet the following criteria in addition to the Mobil 5 Star Service Standards for All Employees.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.) Retail and phone preferred. Experience with a cash drawer preferred. Customer Service experience required.

Educational Requirements: (Degree/Certification, highest required/preferred, field of study) High School Diploma or G.E.D. College Degree preferred.

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents) Excellent communication, customer service skills, and work ethic. Ability to express information clearly. Excellent verbal and written skills.

Technical Requirements: Computer skills (Word and Excel). Working knowledge of all services and products.

Location of Work Indoors Heated Work Postures Continuous (up to 8 hrs. in an 8 hr. shift), Frequent (up to 5.5 hrs. in 8 hr. shift), Infrequent (up to 3 hrs. in an 8 hr. shift), Rarely (up to.5 hr in 8 hr. shift) Standing- Continuous Sitting- Continuous Walking- Rarely Climbing- Rarely Bending/Stooping- Infrequent Overhead Reaching- Infrequent Arm/Hand Movement- Frequent Hand/Eye Coordination- Frequent Lifting Requirements Rarely (up to.5 hr in 8 hr. shift) 21 – 30 lbs Horizontal Lift Overhead Lift Floor to Waist Lift Grasping Push/Pull Carrying Required Supervision: Reports to Assistant Spa Director Other Requirements Must be able to multi-task. Efficient, well organized, and able to handle a variety of duties simultaneously. Professional manner, discretion, and appearance. Energetic, enthusiastic and motivational. Strong team player Requirements are Subject to Change