Member Service Representative - Pantano Branch

MEMBER SERVICE REPRESENTATIVE POSITION

Our Member Service Representatives are enthusiastic about providing exceptional customer service to our members. They process teller transactions, open and close accounts, solve problems, update member information, conduct loan application interviews, process loan applications, fund loans, and present loan disclosures. They also step into the teller line to process banking transactions accurately and efficiently while maintaining a balanced cash drawer. Member Service Representatives are expected to achieve individual and team sales goals and keep up-to-date on all credit union products and services. They promote financial products and services to improve members’ well-being and establish rapport to recommend the best solutions. Qualifications High school diploma or equivalent One year of current financial institution experience as a teller or Member Service Representative OR two years of current sales, retail, or customer service experience with cash handling responsibilities Intermediate-level proficiency with computers and software applications, including Microsoft Office, Word, and Excel Exceptional customer service skills Ability to offer solutions that meet members’ needs Flexibility to travel to other branches on occasion Working knowledge of Symitar (Episys) is preferred. Bilingual English/Spanish skills are also preferred. Benefits As a full-time employee, you are eligible for a robust benefits package including: Insurance: Medical, dental, and vision – each benefit has a generous contribution from the credit union 100% company-paid life insurance, short-term disability, long-term disability, and employee assistance program (EAP) Access to other products such as two flexible spending account (FSA) options, critical illness insurance, accident coverage, and buy-up options on life insurance Retirement: 401(k) plan with company match 100% company-funded pension plan Generous paid time off policies, including 11 paid holidays Tuition reimbursement Access to on-demand pay and one-on-one financial planning An award-winning wellness program Access to an on-site car repair service In addition you will be part of Pima Federal’s engaging culture, which includes employee appreciation events, paid volunteer time, and a healthy work-life balance. #J-18808-Ljbffr Pima Federal Credit Union