Conference Services Manager

Compensation Salary Range: $80,000.00 - $83,000.00 Annually Tipped/Service Charge Eligible: No Discretionary Performance Bonus Eligible: Yes Overview Create the desired conference and meet clients' needs through active communication, planning, and team leadership. Essential Duties and Responsibilities An understanding of both monthly forecasting and the annual budget process. Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction. Optimize room rental charges. Consistently participate in the re-booking of repeat business with a track record of long-term client relationships. Actively participate in industry related organizations (NACE, MPI). Thorough knowledge of sales techniques, including strong closing and negotiating skills. Comfortable with hotel site inspections and client presentations. Excellent creative skills to provide innovative set‑ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus. Work closely with banquet department on operations and event execution, quickly evaluating alternatives and deciding on a plan of action. Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department. Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center. Excellent knowledge of computers, specifically Delphi, Word, and Excel. Monitor group room blocks and generate detailed resumes for the operating departments. Ability to work with outside vendors to ensure client satisfaction for all events/groups. Comply with attendance rules and be available to work on a regular basis. Perform any other job‑related duties as assigned. Qualifications and Skills Prior experience in the field of hospitality with specific experience in catering sales is essential. Minimum of one year within the Hospitality Industry required. Must have experience at a similar size and quality hotel. Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Knowledge of sales skills, revenue management, training, and motivation of peers. Knowledge of hotel features, benefits, and competing hotels within the market. Ability to execute appropriate action plans. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long‑range planning. Ability to work effectively under time constraints and deadlines. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for physical, mental and financial wellness, creating value in your most important investment—you! For physical and mental wellness, we offer competitive medical and dental programs through Anthem Blue Cross Blue Shield as well as vision insurance programs through EyeMed. Our vacation, sick and holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For financial wellness, HEI offers supplemental, spousal and child life insurance, as well as short- and long-term disability plans. Our 401(k) savings plan with matching funds and discounts through our “YouDecide” and hotel room discount programs provide additional incentives for choosing HEI as your employer. Specific details and eligibility of these programs vary by location and employment status. Diversity & Inclusion We encourage applicants whose experience doesn’t align perfectly with every qualification to apply; you may be the perfect candidate for this or other roles. Equal Opportunity Employer HEI Hotels and Resorts is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr