Administrative & Volunteer Crew Coordinator (Sacramento, CA)

Base Pay $25.00 - $32.00 / Hour Employee Type Non-Exempt Contact information Name Peyton Fritts Description Convoy of Hope considers all team members to be ministers of the Gospel. Employment at Convoy of Hope is viewed as a calling from God to serve others through our faith and core values. As part of this calling, team members may be asked to pray with or provide spiritual care to fellow employees, donors, guests, or others we serve. Every team member is expected to model Christ-like character and to integrate their faith into their work and interactions. Ministry Function: The RDC West Administrative & Volunteer Crew Coordinator supports the ministry of Convoy of Hope by providing administrative and operational coordination for the Regional Distribution Center (RDC) West while organizing and supporting local Volunteer Crew volunteer projects. This is one full-time position with shared responsibility for RDC West administration and Volunteer Crew coordination. The role serves as a key point of contact for shipments, visitors, and volunteer groups; maintains accurate records and documentation; and helps coordinate volunteers, events, inventory-related activities, and day-to-day RDC West needs. Essential Duties and Responsibilities: Serves as a primary point of contact for inbound and outbound shipments; greets and assists donors, team members, drivers, and volunteers, and provides direction regarding dock assignments and site procedures. Provides general administrative support for RDC West, including answering phones, responding to assigned email, web, mail, and phone inquiries, preparing correspondence, scheduling meetings, and assisting with other office tasks. Maintains accurate records and organized files, including Bills of Lading, Department of Transportation (DOT) documentation, shipment records, volunteer records, and other required documentation. Recruits, communicates with, schedules, orients, and helps direct individual volunteers and groups participating in Volunteer Crew projects and other RDC West volunteer opportunities. Helps grow and maintain the Volunteer Crew lead and regular volunteer base; provides excellent service to volunteers, encourages participation, and recognizes volunteer milestones. Coordinates inquiries and requests related to kit-packing opportunities and other volunteer projects; maintains project records and communicate needs and opportunities to the appropriate Convoy of Hope teams. Assists with planning, organizing, facilitating, and executing Hope Crew events and other RDC West projects, including volunteer check-in, setup, onsite coordination, and cleanup. Collaborates with other Convoy of Hope working groups and team members to identify volunteer needs, coordinate activities, and support the planning and hosting of RDC West events and opportunities. Supports warehouse operations as needed, including pallet inventory, maintaining accurate Hope Crew inventory, and assisting with inbound and outbound pallet loading and unloading procedures as trained and authorized. Prepares and submits project updates, adjustment sheets, weekly reports, and other required information through Supply Chain systems; tracks and reports volunteer numbers and hours. Assists the RDC West Director and warehouse team with projects, working-group activities, and changing operational priorities. Follows general, warehouse, and equipment-specific safety procedures; uses required personal protective equipment and safety devices. Works a flexible schedule as needed to support volunteer events and RDC West operational requirements, including occasional hours outside the regular workday. Fulfills all other duties as assigned. Required Knowledge, Skills, and Abilities: One year experience in administrative, volunteer coordination, event management, or related experience is required. Exhibits strong Mac or PC proficiency and working knowledge of Google Workspace and Microsoft Office, with the ability to quickly learn other COH systems as needed. Possesses the ability to maintain strict confidentiality and appropriately handle sensitive information with discretion. Strong written and verbal communication skills, including the ability to prepare, edit, and proofread correspondence and communicate professionally with donors, volunteers, staff, and outside contacts. Strong organizational skills, attention to detail, recordkeeping ability, and consistent follow-through. Ability to multitask, solve problems, manage deadlines, work independently, and adapt to changing priorities in a fast-paced environment. Demonstrated leadership and interpersonal skills, including the ability to motivate, guide, and work effectively with individuals and large groups of volunteers. Ability to handle confidential information professionally and exercise good judgment. Willingness to work a flexible full-time schedule as needed for volunteer events and operational requirements. Willingness to travel domestically up to 5% of the time, as needed. Ability to obtain forklift certification and perform warehouse duties safely, as required for the position. Demonstrates proficiency with relevant technology and systems and an eagerness to learn additional tools and processes. Organizational Values & Ministry Participation Requirements: As a Christian organization, Convoy of Hope believes it is critical that team members embrace the organization's religious purposes for which it exists and not only agree with its Statement of Faith but demonstrate it in their lives on an ongoing basis. Demonstrates cultural awareness, humility and an ability to learn from international colleagues to strengthen global collaboration. All team members are expected to contribute to the successful coordination and delivery of major organizational events (IWD, etc), working cooperatively across working groups as needed. Attends and actively participates in COH At Home Week meetings and activities as a required responsibility to the organization and fellow team members. Serves as an advocate for the ministry, striving to nurture, broaden, and develop financial and other resource opportunities to support and expand organizational and program ministry. Positively represents the ministry of Convoy of Hope, including its mission statement and core values, to all outside constituencies. Supervisory Responsibilities: This position has no supervisory responsibilities at this time. Requirements This is a full-time, 40 hours per week position expected to work 8 hour days. #J-18808-Ljbffr Convoy of Hope