Maintenance Account Manager

Job: MMAM-Maintenance Account Manager - Lawncare Recurring (Operations)


We are looking for someone who truly enjoys account management and the green industry. If you get energized and motivated about supporting clients and driving production, quality, safety, and efficiency among your team, this may be the role for you! If you describe yourself as a customer service expert that leads with integrity, accountability, and a commitment to excellence, we want to hear from you!


As a Maintenance Account Manager, you will be responsible for managing and growing long-term landscape maintenance relationships by ensuring consistent service delivery, strong customer satisfaction, and contract retention. This role serves as the primary liaison between clients and field operations, proactively managing accounts to meet contract expectations, resolve issues, and identify opportunities to enhance service value. The Maintenance Account Manager plays a critical role in maintaining customer loyalty and driving recurring revenue in a service-driven, field-based environment.


Responsibilities:

• Serve as the primary point of contact for assigned landscape maintenance accounts, including commercial, HOA, or municipal clients.
• Build and maintain strong client relationships through regular communication, site visits, and proactive service management.
• Ensure landscape maintenance services are delivered according to contract specifications, schedules, and quality standards.
• Conduct routine property inspections and service reviews; document findings and coordinate corrective actions with operations teams.
• Respond promptly and professionally to client inquiries, concerns, and service requests.
• Coordinate with branch leadership and field supervisors to align expectations, schedules, and crew performance.
• Support contract renewals by demonstrating value, addressing performance concerns, and maintaining strong customer relationships.
• Identify opportunities for service enhancements or scope adjustments in partnership with sales and enhancement teams.
• Maintain accurate account documentation, inspection reports, and client communication in CRM or internal systems.
• Support client onboarding and ensure smooth transition from sales to ongoing maintenance service.
• Presenting value-added enhancement proposals to customers
• Supervising the operations team that supports the client portfolio
• Proactively identifying, hiring, retaining, and developing top talent
• Performing other tasks as assigned

Requirements:

• Bachelor's degree in landscape management, horticulture, business, or a related field preferred; equivalent experience considered.
• 3-5 years of experience in account management, customer service, or operations within a service-based industry.
• Strong customer service mindset with the ability to manage multiple client relationships effectively.
• Working knowledge of landscape maintenance practices, service standards, and seasonal requirements.
• Excellent written and verbal communication skills.
• Strong organizational, problem-solving, and follow-up skills.
• Proficiency with CRM systems, Microsoft Office, and basic reporting tools.
• Ability to work outside during the summer months
• Valid Florida Driver's License and the ability to pass an MVR check

Preferred Skills & Experience:

• Experience in commercial landscape maintenance or property services.
• Familiarity with recurring service contracts and long-term account management.
• Ability to work closely with field crews, supervisors, and branch leadership.
• Understanding of service KPIs, quality metrics, and customer satisfaction drivers.
• Bilingual (English/Spanish) a plus.
• Proven ability to retain accounts and support organic revenue growth through strong relationships.
• Minimum 5 years of account management experience in a service industry
• Minimum 2 years of leadership experience

Benefits:


The well-being of our team members is important to us, and we want to ensure that you feel supported in your growth. Our benefits offerings include the following:

• Medical, Dental and Vision insurance
• Ancillary insurance benefits
• 401k with employer match
• Paid time off
• Paid holidays
• Weekly pay
• Ongoing training
• Career advancement opportunities

About Us:


Here at Down to Earth, we pride ourselves in our commitment to our team and the communities we support. With over 1,200 employees spanning across 12 locations, we provide premium commercial landscape development, maintenance, and enhancement services serving multiple regions across Florida.


We are invested in shaping the future of the green industry by focusing on community, continuous improvement, and quality every time. We approach each project with the same business strategy and principles that have made us successful for 30 years: surround yourself with team members that care and offer services that exceed client expectations. We strive to build long-term relationships by exemplifying value through superior work.


Come and experience the Down to Earth difference! Join our team and work alongside Florida's best landscape and irrigation professionals. We offer the perfect place to work, learn, and grow. Learn more by visiting our website at


Down To Earth is proud to be an Equal Employment Opportunity employer. We strive to recruit, develop, and retain top candidates by providing an engaging culture and opportunities to grow and develop. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, status as an individual with a disability, or any other characteristic protected by applicable law.