Delivery Advisor, Geneva

About Lucid

At Lucid we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucids proprietary technology and software-defined vehicle architecture our award-winning vehicles bring our Compromise Nothing approach to the global automotive market. That means refusing to choose between performance and sustainability design and engineering ambition and Lucid Air and Lucid Gravity we have designed and built vehicles that have redefined their segments combining exceptional range performance design and expansive space in a single experience.

We achieve this through deep vertical integration with design engineering and productionhappening in-houseacross our global offices the world united by a shared commitment to refusing to settle youcanhelpredefinewhatspossible andshape the future of mobility.

The role of the Delivery Advisor is to engage with customers and businesses who have ordered Lucid Motors vehicles. Our Delivery Advisors are responsible for deliveries from the moment that our customers place their order till you personally hand them over their Advisors guide customers through the ownership of their vehicle collect critical customer information and coordinating and executing vehicle deliveries. We prioritize a world-class customer service experience and our Delivery Advisors play a key role in continuing to build upon the Lucid Motors brand though their delivery of an unparalleled experience for our customers.

Our ideal candidate has an unwavering commitment to the accurate collection and recording of customer information through building meaningful relationships and possesses demonstrable interpersonal and communication skills.

You are an active listener attentive and articulate capable of balancing the technical (intellectual) with the creative (emotional) that helps customers on their buying journey with Lucid. You are meticulously detailed well-organized and understand the critical nature of setting daily priorities. You can understand the expectations and needs of our customer and are able to adapt in an Delivery Advisors role combines sales customer service and business development requiring a high-degree of customer-focused energy.

Responsibilities:

• Deliver an unparalleled customer experience you would personally want to have.
• Coach customers throughout the customer journey via phone email and chat.
• Perform deliveries in a personal efficient and inspirational way
• Educate customers on the product and what to expect during their ownership experience.
• Handle objections that help instill confidence and excitement with our customers.
• Engage in meaningful conversations with customers through multiple mediums.
• Collect and record customer information during the customer journey with impeccable data accuracy.
• Maintain up-to-date product knowledge and their value to our customers.
• Collaborate with various teams including Sales Vehicle Registration Order Operations and Logistics.
• Meticulously record customer feedback to improve both products and business processes.
• Identify inefficiencies and pain points in existing workflows for customers and clearly communicate how we can solve these issues.

Qualifications:

• 2 years of professional experience in sales support or other customer-facing role within the automotive industry
• Excellent communication skills in French and English
• Passion for a fast-paced high-growth environment
• Eye for detail and a precise and accurate worker
• Strong storytelling active listening and customer relationship skills (empathy communication integrity and high-quality question-asking)
• Self-starter and quick thinker with a high attention to detail
• Ability to work rotationally on the weekend to execute customer deliveries
• Driver license and a clean driving record
• Flexible to travel on a short notice to execute deliveries

Advantageous:

• Proficiency with Salesforce or other CRM

Join Lucid Motors and be a part of the luxury electric vehicle revolution in Geneva! Apply now and contribute to the sustainable future of mobility while offering customers an unparalleled driving experience

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such a background check may be required during the hiring process. This will be performed in line with Europe an data protection laws and candidates will be informed and asked to provide consent before the check is conducted.

Required Experience:

Unclear Seniority