Sales Readiness Implementation Manager

The Sales Readiness Implementation Manager plays a critical role in ensuring Sales initiatives land, resonate, and deliver results at the moment of rollout. As part of the Sales Readiness Office, this role owns execution excellence during implementation—serving as the central communication hub for Sales-facing work, capturing insights, and tracking outcomes. This role translates strategy into clear, actionable communication, builds and maintains executive-ready scorecards, and ensures feedback and results are consistently captured, synthesized, and reported. The Sales Readiness Implementation Manager enables leadership confidence by providing clear insight into what is launching, how it is performing, and where action is required. This role is proactive, highly organized, and skilled at communicating what matters most to Sales—clearly, concisely, and at the right time. This role will work hybrid out of either our Burnaby BC or Westchester IL office. Responsibilities Implementation, Results & Scorecard Ownership Support Sales initiatives during rollout by tracking adoption, engagement, and business outcomes Own recurring success reporting for Sales-facing initiatives, ensuring consistent visibility into results, risks, and progress Build and maintain Sales Readiness scorecards and dashboards that summarize performance, adoption, and impact Package results into clear, executive-ready updates that highlight value delivered, trends, and opportunities for optimization Partner with executive leadership to ensure reporting aligns to business priorities and leadership expectations Feedback Collection & Insight Enablement Design and manage efficient feedback mechanisms using technology and tools that make it easy for Sales and partners to share input Collect, synthesize, and elevate feedback from Sales, Sales Leaders, and cross-functional stakeholders Translate qualitative and quantitative feedback into actionable insights and recommendations for program and process improvement Identify recurring themes and risks during implementation and proactively surface them to Sales Readiness leadership Sales-Facing Communication Hub Serve as the central point of coordination for Sales communications tied to Sales projects and initiatives Develop high-quality written, visual, and presentation materials that prioritize clarity, relevance, and Sales value Ensure Sales receives the right information—focused, timely, and actionable—without noise or distraction Follow initiatives through implementation to ensure communication supports understanding, adoption, and sustained execution Cross-Functional Collaboration Partner closely with Sales Readiness team members, Sales Leaders, Training, Operations, Marketing, Product, and other stakeholders to ensure aligned messaging and smooth handoffs Balance multiple initiatives simultaneously, proactively managing follow-ups, dependencies, timelines, and reporting cadences Act as a trusted execution partner who ensures initiatives feel coordinated, intentional, and well-managed from launch through stabilization Qualifications Bachelor’s degree in Business, Communications, or related field 3+ years of experience in implementation coordination, program support, communications, enablement, or a related role supporting Sales or cross-functional initiatives Demonstrated strength in executive-level written, verbal, and visual communicationExperience owning reporting, building scorecards, and summarizing business results for leadership audiences Strong organizational and project coordination skills with the ability to manage multiple initiatives at different stages of rollout Comfort working with technology tools for reporting, dashboards, feedback collection, collaboration, and presentation development #J-18808-Ljbffr Ritchie Bros.