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Implementation Manager

$86k - $111k

Rundoo

About Rundoo

Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery-these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We're aiming to help them modernize so that they can continue to thrive.

Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.
About the role

As an Implementation Manager at Rundoo, you will lead clients through the entire implementation process, from initial sign-up to steady state, where they are fully transitioned to general support. You will be responsible for ensuring a smooth and efficient onboarding experience, working closely with both clients and internal teams to drive successful outcomes. You'll report to Rundoo's Head of CX, Vidhan and work closely with a team of peers on the implementation team who do the same role. You'll also collaborate closely with our sales team and client success team to ensure a clean and efficient client handoff between teams. This role is ideal for someone who thrives on building lasting customer relationships and growing with a fast-paced startup.
What you'll do as an Implementation Manager at Rundoo
  • Project manage the full implementation process : Oversee the journey of getting a client live on Rundoo, from initial kickoff call post contract sign to hardware ordering and setup to managing live and async portions of training to providing day-of go live support to providing 2-3 weeks of post go live high touch support before handing off to the client success team.
  • Build strong client relationships : Develop a deep understanding of each client's unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience.
  • Partner with sales development and customer success teams : Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success.
Requirements
  • Excellent communicator with a track record of building strong, consultative customer relationships
  • Experience in project management with exceptional attention to detail
  • Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process.
  • Ability to become an industry expert through working with clients, consulting with experts on our team, and independent learning
  • Valid U.S. driver's license
  • Comfortable with travel
    • At maximum: 1-2x a month, 1-3 days at a time
  • Work in our River North office in Chicago 4x/ week.
Bonus points
  • Familiarity with or experience in paint and hardware , building materials , construction supply , or related industries.
  • Comfortable adapting to a dynamic environment where priorities may shift and new challenges arise regularly.
  • Prior experience in education.
  • Experience driving change with customers adopting new workflows or systems.
Interview Process
  1. Intro Call (20 minutes, remote) - An introductory call with Shannon to learn more about each other.
  2. Round 1 (30 minutes, remote) - Resume and discovery interview with Vidhan, focusing on how you interact with clients and handle live, client-style questions.
  3. Round 2 (1 hour, remote) -
    1. Session Agenda:
      1. Meet the team - Meet with Viviana and Jason
      2. Activities

        Part 1: Simulate a sales → Implementation handoff call

        A resource document will be provided - you'll also have time to prepare and ask questions in person. The goal is to see how you develop an agenda, problem-solve live, and what types of clarifying questions you ask clients.

        Part 2: Product Training

        We'll go through a short demo of a section of Rundoo. You'll then have time to explore independently and ask questions. Then, you'll run a short training session on the section of Rundoo you reviewed.
      3. Coffee / meal with the team in Chicago
  4. Final Call (15 minutes, remote) - Conversation with our CEO, Nick.
  5. Reference check
  6. Offer
About the team
  • Jason - Former paint store manager, early client of Rundoo, now helping businesses experience the benefits of Rundoo.
  • Viviana -Former Agtech specialist who worked for an organic certifier for 8ish years and an Agtech startup for 1.5ish years.
  • Humberto - Business and Information Technology specialist with 8 years of hardware store and ERP system experience.
  • Lej - Passionate about tech and helping people; here to find problem-solvers who care about impact as much as innovation.
  • Leslie - Recent MBA grad with about 10 years in various Ops and Implementation roles at startups, always looking for my next build.
Additional Rundoo Team Members you'll be working closely with:
  1. Vidhan (Head of CX)
  2. Matt (Head of Sales)
  3. Claire (Head of Client Success)
  4. Robbie (Client Success Manager)
Compensation
  • Salary : $86,000 - $111,000 annually
  • Equity : $16,735 - $17,530 initial grant value, vesting over 4 years
Benefits
  • Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
  • Life insurance
  • 401k with Betterment
  • Unlimited PTO with 10 company paid holidays
  • In-office gym
  • Daily team lunches
  • Learning materials and audiobook subscriptions
About our founders
  1. Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)!
  2. Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company
How we've fundraised

We've raised $18m across three rounds:
  1. A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.
  2. A $5m seed led by Caitlin Bolnick Rellas at CRV.
  3. An $11m series A led again by Bessemer and CRV.
Vacancy posted 4 days ago
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