Sr. Implementation Project Manager

Job Description

Job Description

Harris & Harris has over 50 years of experience in customer care and revenue recovery, specializing in the utilities, government, and healthcare markets. We’re looking for friendly, professional, and motivated Sr. Implementation Project Manager to join our Information Technology team. If you’re looking for a company that embraces the principles of respect, compassion and trust, please apply with us today!

Sr. Implementation Project Manager

The Sr. Implementation Project Manager is responsible for working with internal and external clients during the integration of clients’ process and procedures with Harris and Harris’ collections systems. This role is responsible for the development, testing, implementation of all tasks associated with the collection system. This includes coordinating programming changes internally, externally with clients, and programming vendors.

This position may include some client contact over the phone and/or in person visits which will require the candidate to be well-spoken, able to understand client needs, and suggest solutions.

Location: Can be completely remote or hybrid if in Chicagoland area, will require travel to Chicago office if remote

Schedule: Regular business hours are 8:00am to 5:00pm Monday through Friday, must be able to work after hours and on weekends as needed.

Salary: $70,000 to $100,000 annually, dependent on experience

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

• Medical and Dental insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement
• Paid Time Off
• Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

DAY TO DAY

• Facilitate regular project team meetings with resources from both internal and client teams
• Effectively communicate with clients and internal resources through regular progress reporting and conference calls to ensure client issues are resolved in a timely manner
• Manage project plan/checklist of required tasks to ensure adherence to the schedule and successfully complete implementations executing various corporate and high profile client projects as assigned
• Assign tasks to resources in various departments and closely monitor results to completion
• Oversee multiple implementation projects in different stages simultaneously
• Ask probing questions to understand the needs and issues associated with the new implementation
• Follow established process to ensure that new implementations are tested and audited properly
• Manage the quality control of operational programs, results, and reporting for all clients in order to eliminate problems, mishaps, and increase client satisfaction
• Troubleshoot reported application issues and help facilitate resolution to aid in preventing issues going forward
• Perform analysis, design, and testing of interfaces on custom programming applications (data, files, reports, statements)
• Work collaboratively with other IT individuals as needed for programming initiatives, changes to routines, file processing, strategies, letters, design elements, and other functions as related to client operations
• Create ad hoc reporting on demand and develop specifications to recurring reports for programming to help increase department productivity ensuring that reporting is accurate and pertinent
• Create and execute test plans for newly-developed policies and procedures to ensure that all team members understand the correct process for completing their tasks
• Establish and manage documentation for developed processes and oversee transition to IT operations
• Document and share details about new clients with internal departments via the standard Project Plan Summary template
• Learn and become proficient in the CUBS collection system

WHAT YOU MUST POSSESS

Must Have:

• High School Diploma or GED required, bachelor’s degree preferred
• 3-5 years in technical or application support environment

• Ability to work in a fast paced and ever changing environment within expected guidelines under limited supervision with excellent attention to detail
• Demonstrated experience with implementations and data transfers
• Excellent analytical, problem solving, time management and follow-up abilities

• Effective time management and organizational skills
• Microsoft Office experience specifically with Excel

Preferred Skills:

• Project management training/certification a plus
• Software application knowledge (troubleshooting) and working closely with software developers preferred
• Collections experience highly preferred
• CUBS collection application experience is a plus

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!