Technical Service Specialist

Technical Service SpecialistLocation: 983 Nissan Drive, Smyrna, TN 37167 Pay Rate: $22.00/HRQualifications100% on-site position. Worker will be on site at customer's facility, located in Smyrna, TN.• BS Degree, preferably in a science field, or the equivalent in training or experience.• Minimum 2 years of technical service experience required.• Needs to be able to understand or quickly learn the Automotive Paint Industry we serve, and the type of chemical processes B Chemetall provides to this market.• Technology expert regarding chemical and application knowhow.• Problem solving mentality.• Must have excellent time management skills.• Must possess public speaking skills.• People development, incl. technical skill development and cross training.• Interface management (with sales, customer, and technology).• Computer skills, such as using email, MS Word and MS Excel, are essential to this position.ResponsibilitiesThe Technical Service Specialist position is a support function for the B Chemetall Automotive Group in the USA. The primary function is to provide in-depth support to the key customer/customers.• The Technical Service Specialist will be responsible for the daily operations within the customer site pertaining to the pretreatment line and other related business (sealers, waxes, etc...) in the paint shop.• Be onsite at the customer account from start-up until operations and duties are completed.• Suggest corrective actions and communicate to the paint operators those recommendations are implemented.• Provide a scheduled in-depth service, for the assigned account, to ensure the B Chemetall Processes are being managed within the parameters outlined in the process instruction provided; ensure that the process is checked both chemically and mechanically.• Communicate, with written service report, related to chemical processes, as identified by the Automotive Team.• Develop a working relationship with as many contacts in the plant as possible; this will help identify potential needs of the plant for future opportunities.• Must work closely with other customer suppliers in the Paint Shop and gain a basic knowledge of their operations and how it pertains to our chemistries and applications.• The ultimate responsibility for the Technical Service Specialist rests with the Automotive Team and input from the appropriate Global Key Account Managers and North American Automotive Manager.