Ford Service Advisor

Ford Service Advisor at Prestige Ford

As a Ford Service Advisor at Prestige Ford, you will be responsible for providing exceptional customer service and overseeing the repair and maintenance services for Ford vehicles. Your main goal will be to ensure customer satisfaction by accurately diagnosing and recommending necessary repairs, communicating with customers and technicians, and ensuring timely completion of service work. This role requires strong communication and problem-solving skills, as well as extensive knowledge of Ford vehicles and their service procedures.

This role is a full-time, salaried position in the auto industry, paying between $75,000 to $100,000 per year. In addition to competitive compensation, we also offer a comprehensive benefits package including health insurance, 401(k) matching, paid time off, and employee discounts.

Responsibilities:

• Greet and assist customers in a timely and friendly manner
• Conduct thorough vehicle inspections, accurately diagnose and recommend necessary repairs
• Communicate service recommendations and estimates to customers in a clear and understandable manner
• Schedule service appointments and coordinate service work with technicians
• Manage and update customer records and service history
• Ensure timely completion of service work and keep customers updated on the status of their vehicle
• Handle customer complaints and concerns professionally and resolve any issues to ensure customer satisfaction
• Communicate with customers and technicians to ensure smooth and efficient workflow
• Maintain a clean and organized work area and adhere to safety protocols
• Attend training and stay updated on new Ford vehicle models and service procedures
• Other duties as assigned by management

Requirements:

• High School Diploma or equivalent
• Previous experience as a service advisor or in a customer-facing role in the auto industry is preferred
• Extensive knowledge of Ford vehicles and their service procedures
• Excellent communication and customer service skills
• Strong problem-solving and time management skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficiency in computer systems and software
• Valid driver's license and a clean driving record
• Ability to pass a background check and drug test

EEOC Statement: Prestige Ford is an equal opportunity employer and is committed to creating an inclusive work environment for all employees. We celebrate diversity and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sexual orientation, gender identity, disability, veteran status, or any other protected category. All qualified individuals are encouraged to apply.