Service Tech, Philadelphia, PA

Field Service Technician

Crown Packaging Corp. is seeking a Field Service Technician to join their team! About the Company. Crown Packaging Corp. is a leading provider of packaging solutions for businesses, delivering the supplies, equipment, and services that organizations require for their packing and shipping operations. Recognized as one of the largest and most respected packaging companies in North America, Crown Packaging supports thousands of businesses, including the world's top retailers and manufacturers.

About the Role. As a Field Service Technician, you will perform repairs, maintenance and installs on packaging equipment at customer sites. This position has a high level of customer interaction and requires professionalism and excellent communication skills.

Job Responsibilities:

• Perform repairs, maintenance, and installation start up on stretch wrappers, shrink wrappers, case sealers, and label printer/applicators, strapping equipment and related products at customer sites.
• Perform setup calibration, testing, trouble shooting of circuits, components, instruments and mechanical assemblies using moderately complex blue prints and electrical schematics
• Perform electronic, mechanical, pneumatic and electro-mechanical tests, repair and maintenance on equipment and parts to ensure the equipment functions according to the manufacturer specifications and/or to determine the cause of equipment failure
• Complete field service work orders, including billing of travel, labor hours, parts and other related items in a timely and accurate manner
• Perform product demonstrations and training as needed
• Perform housekeeping tasks and maintain the required quantity of personal hand tools
• Perform other related duties and responsibilities as required or assigned by management
• Some overnight travel

Skill Requirements:

• Excellent interpersonal relationship skills and the ability to work well with internal and external customers, including suppliers, co-workers and management
• Excellent verbal and written communication skills
• Able to work independently with minimal supervision
• Able to understand and follow processes on using all available resources to solve problems
• Able to use a multi meter in a troubleshooting application
• Strong knowledge of all repair tools and the ability to demonstrate the use of repair tools in their proper application
• Basic understanding of pneumatic controls and valves
• Able to troubleshoot electrical/mechanical issues and develop efficient solutions to resolve problems
• Proficiency in Microsoft Outlook, Word, Excel and other systems/applications as required

Required Qualifications:

• High School Diploma/GED and a minimum of 2 years performing repairs and maintenance on packaging equipment or related machinery
• Must posess a valid driver's license and have reliable transportation
• 2+ years working in a customer focused / customer support organization
• Customer service training and/or related experience
• Highly prefer certifications from manufacturers on stretch wrappers, shrink wrappers, case sealers, case erectors, label printers and strapping equipment
• Self-motivated, team oriented individual with the ability to develop and retain business for the service department

Overall, we are looking for an individual who is driven and looking to grow with a company.