Front Desk Receptionist

Front Desk ReceptionistWe are seeking a professional and enthusiastic Front Desk Receptionist to join our team in Wilkes-Barre, Pennsylvania. As the first point of contact for our clinic, you will be the welcoming face of our company, creating a positive and professional impression for all patients. In this role, you will efficiently manage front desk operations while providing administrative support and demonstrating a genuine commitment to customer service.Responsibilities include:Greet and welcome patients and clients with warmth and professionalism, ensuring a positive first impressionScreen and answer incoming calls, assisting patients over the phoneProcess incoming and outgoing mail, packages, and deliveries in a timely and organized mannerMaintain office supplies inventory, monitor stock levels, and place orders as needed to ensure smooth operationsProvide administrative support to various departments and team membersHandle routine inquiries with professionalism and discretion, routing problems/questions to appropriate departmentsMaintain a clean, organized, and professional lobby and reception area at all times, maintain a clean clinic involving laundry, floor cleaning, dusting etc.Utilize scheduling software and electronic medical record systems to assist in scheduling of patients and with patient's chart informationExercise discretion and maintain confidentiality regarding sensitive company and client informationQualifications include:High school diploma or equivalent required1-2 years of reception, administrative, or customer service experience preferredExcellent verbal and written communication skills with strong interpersonal abilitiesProficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with scheduling softwareExperience with multi-line phone systems and visitor management systemsStrong organizational and time management skills with the ability to prioritize multiple tasks simultaneouslyProfessional appearance, demeanor, and telephone etiquetteCustomer service-oriented mindset with a genuine commitment to supporting othersAbility to maintain confidentiality and exercise sound judgment in handling sensitive informationDetail-oriented with strong problem-solving skills and a proactive approach to challengesAbility to work efficiently in a fast-paced environment while maintaining composure and professionalismFlexible and adaptable with a collaborative approach to teamworkEmpathetic communication style with the ability to handle diverse personalities and situations with grace