Aviation Maintenance Analyst II

Aviation Maintenance Analyst IIAt CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally—all united by a passion for innovation and excellence.We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.We're looking for a detail-oriented Aviation Maintenance Analyst II with a passion for amazing customer service to join our growing Operations Team. Reporting into the Operations Lead and working across Operations and Customer Service, you'll be responsible for executing CAMP key processes end to end as well as dealing with prospective and existing customers by phone and email.To effectively carry out their responsibilities, the Aircraft Maintenance Analyst will liaise with the Aircraft Maintenance Program team, data support teams, operators, and necessary agencies and authorities to:Perform CAMP and customer supplied (non-CAMP) MIP implementation, audit and optimization activities within CAMP's maintenance tracking application based on thorough understanding and evaluation of OEM manuals (IPC, AMM, MPD, WDM, CMM, TSM, SRM, FIM, etc.), regulatory requirements (FAA, EASA, BCAA, etc.), and aircraft configurationUtilize MSG analysis to correctly determine applicability and effectiveness of tasks, programs, intervals and packagingEvaluate and implement Airworthiness Directives (ADs), Service Bulletins (SBs), Service Letters (SLs), and other notifications of in-service issuesSupport aircraft airworthiness and maintenance visit planning activities and analysis of technical resources (ICA, MRBR, STC, AWL, LLP, etc.)Utilize and develop standards, processes, procedures and documentation to support quality and service goalsCoordinate with internal team members, as necessary to ensure that customer service levels are being met and customer issues are addressedMonitor overall customer support performance and satisfaction; propose and implement action plans with relevant stakeholders to improve and/or sustain service levelsServe as support for various projects, training efforts, and/or analyst activities that will drive efficiencies, operational scale, and technology/process enhancementsAdditional analyst level duties in support of operations workload requirementsAdditional operational requirements as requiredYou have:2+ years of experience relevant technical field, industry or business, knowledge of aviation maintenance or manufacturingEducation: BS or equivalent; A&P license or equivalentExperience with airlines, MROs, and maintenance tracking processes, working with major aircraft and engine manufacturers such as Boeing, Airbus, Pratt and Whitney, General Electric, etc. preferredFamiliarity with US and European regulations – FAR 43, 91, 125, 135, and 145; and EASA CR (EU) No 1321/2014, Part M, OTARs; ability and willingness to learn and apply other national airworthiness regulations is a plusAbility to interpret and understand technical documents, such as AMM, MPD, IPC, Engineering Diagrams, ADs, and SBsAbility to manage complex projects; manage multiple tasks simultaneously and adjust priorities as needed in order to meet deadlinesOrganized, detail-oriented, structured thinking and executionHigh level of independent judgment and proactivitySelf-motivation, entrepreneurialism, high energy, and the ability to successfully function in a high-demand, performance-driven environmentAbility to communicate effectively to all audiences in a manner that is clear, logical, and consistentAbility to reconcile multiple variables in decision making; identify problems, perform root cause analysis, investigate information, perform impact analysis, and formulate and execute plans to develop solutionsJoin a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer – vets/disabled.CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact View email address on click.appcast.io qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.