Express Service Advisor - Acura Raleigh

Holman is a family‑owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Express Service Advisor The Express Service Advisor will interact with customers to determine their need for vehicle repairs. You may road test the vehicle, visually inspect the vehicle, question the customer about vehicle performance, complete the service work order, and explain service costs to the customer. You will be responsible for serving as a liaison between the service department technicians and the parts department by maintaining customer satisfaction. What will you do? Meet and greet customers with courtesy and efficiency. Determine the course of action to take and obtain customer authorization. Write up service needs and give the customer an accurate estimate for dollar amount and completion time of work. Communicate effectively with the customer to achieve satisfactory repairs and sale of necessary repair or maintenance to vehicles. Have knowledge of warranty and service/insurance policies. Keep customer informed and advise customer of the prognosis of their vehicle. Call customers to set appointments and answer telephones in a timely manner. Attend and complete required training and department meetings. What are we looking for? High School Diploma and one year of related sales experience and/or training; or an equivalent combination of education and experience. Current valid driver’s license. Must have good reading, writing, and math skills. Have excellent interpersonal skills and provide outstanding customer service. Ability to work retail hours. Computer proficient. Benefits Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Artificial Intelligence Statement We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es). Misrepresent or embellish qualifications, skills, or experience. Create false or misleading representations of identity (e.g., deepfakes or altered images/videos). Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process. Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Holman