Customer Onboarding Specialist

Job Description

Job Description

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you’ll even land a new job!

Mission:

Guide new customers through a personalized onboarding journey that addresses their unique pain points, drives adoption of core features, and empowers them with the tools and knowledge to implement JobNimbus into their business operations.

What You'll Be Doing:

• Deliver high-impact implementation experiences for new JobNimbus customers
• Guide customers through the implementation journey from kickoff to completion
• Lead live walkthroughs, product training, and hands-on onboarding sessions tailored to each customer
• Drive adoption by connecting product features to each customer’s goals and workflows
• Track implementation progress, manage tasks and pipeline, and ensure timely follow-ups
• Manage multiple implementation projects simultaneously in a fast-paced environment
• Maintain detailed CRM and implementation pipeline hygiene
• Collaborate with Sales, Support, and Customer Success to ensure seamless handoffs and long-term success

What Makes You the Hero for This Job:

• Proven success in a customer implementation, account management, or project-based implementation role
• Strong communication and presentation skills that adapt to different personalities and technical comfort levels
• Organized and detail-oriented, with excellent follow-through on tasks
• Able to manage multiple projects without dropping the ball
• Technically curious and comfortable learning software tools (JobNimbus, HubSpot, etc.)
• Confident in leading customer training sessions and live demos
• Home Exteriors or contracting industry experience a plus
  
   

Superpowers:

• Extreme Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you.
• Customer Obsessed. Everything we build should leave our customers saying, "Aw dip. This team is off the charts cool.”
• Proactive Learning. You continuously grow, adapt, and evolve your skills 
• Team Commitment. You collaborate, communicate, and care deeply about collective success
• Self Awareness. You know your strengths, recognize your gaps, and build support around you.

Mentor (Hit us up to get more information)

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email View email address on ziprecruiter.com.

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