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Restoration Supervisor - Bloomington, IN

SERVPRO of Carbondale/Marion

Job Description

Job Description

Salary:

Summary:

The Restoration Supervisor oversees all aspects of assigned restoration projects and assigned Production/Restoration crews. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.

Primary Responsibilities:

  • Manage the customer experience and overall customer satisfaction.
  • Manage the client experience and overall client satisfaction.
  • Provide priority response to potential customers.
  • Develop scope of work for projects and review estimates.
  • Negotiate customer and/or client approval of project scope and estimate.
  • Schedule crews and resources to provide service on active projects.
  • Coordinate and oversee Restoration services with crews and subcontractors.
  • Document and/or review job file to support the services provided.
  • Maintain communication with internal and external stakeholders.
  • Manage Production/Restoration expenses.
  • Manage equipment and materials (assets).
  • Follow and oversee safe work practices and adherence to safety and risk management guidelines.
  • Train Production/Restoration personnel.
  • Recruit Production/Restoration personnel.
  • Manage Production/Restoration personnel.
  • Continued development of leadership and management skills, as well as restoration expertise.
  • Other tasks/duties as required by employer.

Education and Experience Requirements:

  • High School Diploma/GED required, Associates or Bachelors degree strongly preferred.
  • Industry certifications strongly preferred.
  • Minimum 3 years of experience in operations.
  • Minimum 1 year management and/or supervisory experience.
  • Strong interpersonal skills, leadership skills, and management skills.
  • Effective written and oral communication skills
  • Experience in cleaning, restoration, or construction preferred.
Vacancy posted 13 days ago
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