Scale Operator & Customer Service Hub

About Coastal Waste & Recycling At Coastal Waste & Recycling, we're building more than a company, we're building a team. As one of the fastest-growing privately held waste and recycling companies in the Southeast, we're looking for people who take pride in their work, put safety first, and are ready to grow with us. Be the First Impression. Keep Operations Moving. Support the Team. Are you organized, customer-focused, and enjoy working in a fast-paced environment? As a Scale Attendant at Coastal Waste & Recycling, you'll play a critical role in supporting our post-collection operations by accurately processing customer transactions, operating the truck scale system, and ensuring every customer receives exceptional service from the moment they arrive. At Coastal, our Scale Attendants do more than weigh trucks—they are the administrative hub of our facilities, helping maintain accurate records, supporting operational efficiency, and creating a safe and professional experience for our customers. Your Role As a Scale Attendant , you'll be responsible for operating the truck scale system, processing customer transactions, verifying materials and account information, and maintaining accurate records. You'll work closely with Operations leadership, Facility Traffic Coordinators, and equipment operators to help ensure our facilities operate safely, efficiently, and professionally. What You'll Do Operate computerized truck scale systems to accurately process inbound and outbound vehicles. Verify customer information, account details, material types, and transaction documentation. Process scale tickets, receipts, invoices, and customer transactions accurately. Collect payments and process cash, credit card, check, and account transactions when applicable. Provide customers with guidance on disposal procedures, accepted materials, pricing, and facility operations. Determine the acceptability of incoming materials and communicate questionable loads to Operations leadership. Maintain accurate transaction records, reports, and supporting documentation. Communicate with Operations leadership, Facility Traffic Coordinators, Dispatch, and equipment operators to support daily operations. Help maintain the safe and efficient flow of customer traffic throughout the facility. Perform general clerical duties including data entry, filing, answering phones, and recordkeeping. Maintain a clean, organized, and professional scale house environment. Identify and report customer concerns, operational issues, safety hazards, or equipment concerns. At Coastal, we win as a team. Our Scale Attendants provide outstanding customer service, maintain accurate records, and help ensure our facilities operate safely, efficiently, and professionally every day. What You'll Bring One (1) or more years of experience in customer service, administrative support, cashiering, transportation, logistics, dispatch, scale operations, or another customer-facing role. Strong attention to detail with excellent data entry accuracy. Excellent communication and customer service skills. Basic computer proficiency, including Microsoft Office and data entry systems. Strong organizational and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy. Experience operating truck scale software, cash handling, waste and recycling, transportation, logistics, or environmental services, and bilingual (English/Spanish or English/Creole) skills are a plus. Why You'll Love Working Here Competitive Pay Comprehensive Medical, Dental & Vision Benefits 401(k) with Company Match Paid Time Off & Holidays Employee Referral Program Career Growth & Professional Development Opportunities Opportunity to work in a fast-paced operational environment where every day is different Collaborative team culture built on safety, integrity, and customer service Opportunity to grow your career with one of the fastest-growing environmental services companies in the Southeast If you're someone who enjoys helping customers, staying organized, and supporting a busy operation where accuracy and teamwork matter, we'd love to have you join the Coastal Waste & Recycling team. Coastal Waste & Recycling is proud to be an Equal Opportunity Employer. #J-18808-Ljbffr Coastal Waste and Recycling