Customer Support Representative I

Customer Support Representative I – On-Site in Newark, NJ Pay Rate: Starts at $20 /Hr. Schedule: Mon–Fri, 8AM–4PM Start: ASAP Duties/Responsibilities Manage and plan customer order process; support on-time delivery, enhance customer experience. Enter orders accurately and timely in ERP system. Handle customer inquiries, follow-ups via email/phone. Proactively update customers on changes, delays, important info. Coordinate with scheduling, production, and shipping for deliveries. Manage filing, billing, purchase orders; collaborate with departments. Follow up on past‑due accounts. Record and process quality complaints; ensure credit compliance. Produce detailed product masters; maintain key customer inventory/replenishment. Respond thoroughly to requests from customers, sales, and service reps. Identify and resolve process issues before releasing to production. Recommend improvements to customer experience. Required Qualifications High school diploma or GED. 2 years of customer service experience (manufacturing preferred). ERP experience (order entry/returns) a plus. Proficient in MS Word, Outlook, and Excel. Preferred Experience/Skills Manufacturing customer service background. ERP, inventory, and quality complaint handling experience. Adaptability, strong communication, customer focus, detail orientation, and time management skills. Benefits Weekly pay. Immediate start. Temp‑to‑hire opportunity. Strong career support. Job ID: 10278557 #J-18808-Ljbffr Kelly Services