Project Manager

RIC - Project Manager

Location: Richmond, VA (Hybrid)

Duration: 12 Months

The Project Manager will be responsible for managing projects that support upgrades and replacements of enterprise technology systems, conducting discussions, and workshops with a broad audience of stakeholders.

Manage assigned projects (including planning, monitoring, and controlling) from concept through execution. Organize project activities into manageable work efforts and determine an effective approach to completing the work, as outlined in project plans. Collaborate with staff across all levels to ensure high-quality deliverables and excellence in client satisfaction. Coordinate and adjust work efforts with the team to ensure that work is completed within parameters of the agreed-to schedule. Monitor and report on project activities. Manage business process re-engineering initiatives. Recommend process changes that remove silos and foster collaboration, efficiency, and modernization in operations. Conduct and facilitate Business Process Mapping (BPM) sessions. Document current 'as-is' business processes, capturing redundancies, gaps and inefficiencies. Provide an analysis of processes including gaps, value propositions and recommendations. Provide an assessment of capabilities and limitations of current and proposed business practices using industry best practices. Document the envisioned 'to-be' business processes (mapped) to the appropriate solution. Document additional business processes /practices as needed. Review city ordinances and state code for alignment with current and new business processes and operating procedures. Develop centralized document management system. Perform other related duties as assigned.

Qualifications: BA/BS degree or higher in Business, Technology, or related field of study is required. PMP designation and/or Agile Scrum Master Certification is preferred. Advanced proficiency in project management concepts, especially the coordination of cross-functional projects. 10+ years relevant project management experience developing, managing, and implementing multi-disciplinary project deliverables with minimal supervision preferably in utilities and government. Extensive experience conducting stakeholder interviews, workshops, and managing process re-engineering initiatives. Excellent oral and written communication skills. Advanced proficiency in Microsoft Office Suite especially in Visio, PowerPoint, TEAMs, and Project Management software. Knowledge / experience in CIS/CRM/Field Services systems and operations preferably in government and utility operations. High degree in professionalism and confidentiality in all aspects of the position. Ability to lead meetings and discussions with employees in all roles and levels. Ability to successfully manage project schedules and workload.