Operations Specialist

Operations SpecialistManhattan; QueensThanks for your interest in Success Academy! Running a large, fast-growing, and high-performing network of public charter schools takes a village - families, children, teachers, staff and faculty, advocates, and supporters alike. We are growing fast in New York and expanding to Florida, and we would love to welcome you to our community! We work tirelessly every day to ensure children have access to a fun, rigorous, whole-child education regardless of zip code or economic status. When you join SA, you play a part in giving every student who walks through our doors a fair shot at reaching his or her potential.Reporting directly to the School Business Operations Manager (BOM), the Operations Specialist in one of our schools will serve as a key member of the School Operations team. You will be a primary point of contact for our families, a key coordinator for school events, and a hands-on contributor to maintaining our exceptional school environment. This role offers an excellent opportunity to learn and grow within a fast-paced, mission-driven organization.Key Responsibilities:Operational Efficiency and Process Optimization:Analyze and evaluate existing operational processes to identify areas for improvement and implement solutions to enhance efficiency and effectiveness.Proactively identify and address potential operational challenges, exercising independent judgment to prioritize issues and allocate resources.Develop and implement strategies to streamline workflows, improve resource utilization, and optimize the overall functioning of the school's operational systems.Stakeholder Relationship Management:Provide excellent customer service to students and families, ensuring their operational needs are met efficiently and professionally.Collaborate with all staff in maintaining a positive and supportive school environment that promotes student well-being by ensuring efficient and effective school operations.Collaborate with various departments to address cross-functional operational needs and ensure seamless coordination.Project Coordination and Implementation:Manage and coordinate operational projects, including planning, execution, monitoring, and evaluation.Develop project timelines, allocate resources, and ensure projects are completed on time and within budget.Exercise independent judgment in making decisions related to project scope, methodology, and resource allocation.Information Management and Analysis:Oversee the collection, organization, and analysis of data related to school operations, ensuring accuracy and integrity.Utilize data to inform decision-making, identify trends, and develop strategies for continuous improvement.Develop and implement systems for efficient information management and reporting.Technology Integration and Innovation:Evaluate and recommend technology solutions to enhance operational efficiency and improve service delivery.Oversee the implementation and maintenance of technology systems, ensuring effective utilization by staff.Identify opportunities to leverage technology to streamline processes and improve the overall school environment.Qualifications:2-3+ years of professional experience in operations, administration, or a related field, demonstrating increasing levels of responsibility.Bachelor's degree in business administration, management, or a related field; Master's degree preferred.Demonstrated ability to exercise discretion and independent judgment in making decisions related to complex operational issues.Strong analytical, problem-solving, and decision-making skills.Excellent organizational, planning, and project management skills, with the ability to prioritize tasks and meet deadlines.Proven ability to develop and implement effective operational processes and procedures.Exceptional communication (verbal and written) and interpersonal skills, with the ability to interact effectively with diverse stakeholders.Proficiency in utilizing technology to enhance operational efficiency and data-driven decision-making.Ability to work independently and collaboratively in a fast-paced, dynamic environment.Eagerness to learn, adapt, and contribute to a mission-driven organization.Exact compensation may vary based on skills and experience.Compensation Range$66,300 - $66,300 USDSuccess Academy Charter Schools is an equal opportunity employer and actively encourages applications from people of all backgrounds. Compensation is competitive and commensurate with experience. Success Academy offers a full benefits program and opportunities for professional growth.