Conversational IVR Product Owner
TD Bank ATM
- # Conversational IVR Product OwnerApplyremote type: On Sitelocations: Mount Laurel, New Jersey: Greenville, South Carolina: Portland, Mainetime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 5, 2026 (8 days left to apply)job requisition id: R\_1495725**Work Location:**Mount Laurel, New Jersey, United States of America**Hours:**40**Pay Details:**$91,000 - $136,240 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.**Line of Business:**Enterprise Enabling Functions**Job Description:**The Product Owner I is responsible to ensure that a development team (pod) is creating value for the organization through the delivery of customer-focused product increments. This entails aligning with other Product Owners and senior management to follow a product vision, creating and maintaining a prioritized product backlog, managing delivery blockers, continuously assessing customer feedback. The Product Owner I should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.**Depth & Scope:*** Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas* Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices* Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations* Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services* Leads and integrates cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity* Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions* Uses sophisticated analytical thought to exercise judgement and identify solutions* Impacts the achievement of sub-function or business line objectives within the area they are accountable for* Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders* Works autonomously as the lead and guide others within area of expertise**Education & Experience:*** Undergraduate degree and / or product certificate* 7+ years relevant experience* 3-5 years Product Owner or Agile related delivery experience* Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset* Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset**Customer Accountabilities:*** Partners with senior management to support the delivery of a product vision* In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value* Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence* Reviews performance analytics; recommend and champion strategies to enhance the customer or end user product experience* Participates in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate* Proactively engages established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes* Creates a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized* Provides user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria* Manages delivery initiatives and (depending on complexity) oversee multiple development team (pod) backlogs* Proactively raises issues that impede the efficient delivery of customer-focused increments* Responsible for defect management and prioritization**Shareholder Accountabilities:*** Adheres to enterprise frameworks or methodologies that relate to activities for own business area / journey* Ensures on-going strategic alignment with senior management, providing feedback as appropriate* Considers development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities* Understands the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate* Leads the submission and discussion on the Quarterly Business Review, with respect to their product* Proactively manages business stakeholders to obtain inputs needed for product development in a timely manner* Monitors the regulatory environment and partner with the senior management to consider changes to product strategy as needed* Actively coordinates and engages in risk, quality and/or business testing management* Empowered to make product delivery decisions, escalating to senior management as appropriate* Actively communicates to business, technology and senior management regarding product changes and backlog priorities* Single point of escalation for development team, providing guidance and decisioning as needed* Works cohesively with peers to reinforce Agile processes* Compiles performance metrics and share with relevant stakeholders* Defines the OKRs in partnership with numerous stakeholders across the organization* Protects the interests of the organization- identify and manage risks, and escalate non-standard, high risk activities as necessary* Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts* Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite**Employee/Team Accountabilities:*** Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest* Supports team development, track team performance metrics, and provides ongoing coaching and support* Provides thought leadership and / or industry knowledge for area of expertise in product area and participate in knowledge transfer within the team and business area / journey* Works cohesively with Scrum Master to reinforce Agile processes* Participates in personal performance management and development activities, including cross training within own team* Keeps others informed and up-to-date about the status / progress of delivery and / or all relevant or useful information related to day-to-day activities* Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices* Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships* Contributes to a fair, positive and equitable environment that supports a diverse workforce* Acts as a brand ambassador for the business area / journey and the bank, both internally and / or externally**Physical Requirements:**Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%* Domestic Travel – Occasional* International Travel – Never* Performing sedentary work – Continuous* Performing multiple tasks – Continuous* Operating standard office equipment - Continuous* Responding quickly to sounds – Occasional* Sitting – Continuous* Standing – Occasional* Walking – Occasional* Moving safely in confined spaces – Occasional* Lifting/Carrying (under 25 lbs.) – Occasional* Lifting/Carrying (over 25 lbs.) – Never* Squatting – Occasional* Bending – Occasional* Kneeling – Never* Crawling – Never* Climbing – Never* Reaching overhead – Never* Reaching forward – Occasional* Pushing – Never* Pulling – Never* Twisting – Never* Concentrating for long periods of time – Continuous* Applying common sense to deal with problems involving standardized situations – Continuous* Reading, writing and comprehending instructions – Continuous* Adding, subtracting, multiplying and dividing – ContinuousThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
- J-18808-Ljbffr TD Bank
Vacancy posted 2 days ago
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